Top Frequently Asked Questions
Manage Your Online Order
Track Home Delivery Order
To check the status order, click ‘Track My Order’ and enter the receipt number that you have received via order notification email (Check your email spam if you didn't receive it in your inbox).
Check Click & Collect Order Status
There is no receipt number for Click & Collect order. However, you can check it via order notification email or on the UNIQLO App. Click ‘’How to check Click & Collect order‘’ to find out the status order until it arrives at the store (Check your email spam if you don't receive it in your inbox).
Make Refund
Refund will be proceed if the product is returned to the warehouse. Click "MAKE REFUND" button to see the procedures.
Make Exchange In Store
Product exchanges can only be made in-store.
click the "MAKE EXCHANGE AT STORE" button to see the procedures.
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Contact UNIQLO Indonesia
CHAT SUPPORT
*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
