Online
- About Virtual Waiting Room (Queue it)
- Verifikasi Email
- Email Verification
- Email Settings
- I purchased online BEFORE 7 October 2025. How to check the status and to return it?
- 📢Important Notice About the Upcoming Update of UNIQLO Online (Web & APP)
- [Upcoming Update] Important Information About Membership (STARTS FROM 8 OCTOBER 2025)
- [Upcoming Update] How to check purchase history (STARTS FROM 8 OCTOBER 2025)
- 🚨 Stay alert for fake phone calls, text messages, and accounts pretending to be from UNIQLO (JNE) couriers.
- Get Free POP Mart - The Monster Sticker Set & Shopping Bag Novelty
- 📢 NEXT DAY to JABODETABEK Address Is Unavailable until 19 October 2025
- First time - How to Order Online
- I have made a payment with QRIS and the balance has been deducted, but the order status is canceled.
- I don't receive email barcode for pick up the Click & Collect order
- Why can't I find my order although I have paid?
- Useful UNIQLO App Features (About Products & Account)
- Withdraw Membership Account
- Login UNIQLO Account via App
- Pre-Order Terms & Conditions
- Announcement: Required to Update Address
- About Pre-order
- How to pay with QRIS
- How to pay with VA Bank Permata
- How to pay with Gopay
- How to pay with VA Bank Mandiri
- How to pay with CIMB
- How to pay with VA Bank Danamon
- How to pay with VA Bank BCA
- How to pay with VA Bank BRI
- How to pay with VA Bank BNI
- I have paid but I still haven’t received confirmation email for my payment
- I checked the stock is still available at store, but on website cannot be selected. Can I still order it?
- Gift Wrap Service for Order Online
- ⚠️Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO
- Can I change my payment method?
- Forgot Password
- How do I know my points in the UNIQLO apps?
- How do I see the virtual account number of my online shopping?
- How can I order online?
- I already transferred my order but the status still “incomplete" / "pending"
- How do I change my account details?
- How can I add items to my purchase history?
- Can I use the same account outside of the Indonesia?
- Fraudulent Uniqlo Franchise Offers through fake websites or e-mail
- What happens if an item in my order is not available?
- How do I access my account if I forgot my password?
- What payment methods do you accept?
- About Account UNIQLO Membership
- I want to change the delivery / size / color / product of my order
- Why does my UNIQLO account show that my order is cancelled?
- Can I add other item to my order?
- Pay In Store Payment Method
- Login & account registration error
- I haven't received an order confirmation e-mail
- How long can I keep items in my cart?
- Troubleshooting - I am unable to process my order
- How do I create/register UNIQLO account?
- I have forgotten my account password
- Do you offer AfterPay?
- How can I access my UNIQLO purchase history?
- How can I link my App membership to my online account?
- Cash On Delivery Disclaimer
- Why can't I choose the Province and City on the checkout page?
- My delivery tracking number is not found
Contact UNIQLO Indonesia
CHAT SUPPORT
*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
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