Online
- First time - How to Order Online
- 📢Payment Mandiri Credit Card System Maintenance
- I have made a payment with QRIS and the balance has been deducted, but the order status is canceled.
- I don't receive email barcode for pick up the Click & Collect order
- Why can't I find my order although I have paid?
- Guideline How to Use New Features on UNIQLO Online Store
- Withdraw Membership Account
- Login UNIQLO Account via App
- Announcement: Required to Update Address
- About Pre-order
- Pre-Order Terms & Conditions
- How to pay with Gopay
- How to pay with VA Bank Permata
- How to pay with QRIS
- How to pay with CIMB
- How to pay with VA Bank Danamon
- How to pay with VA Bank BRI
- I have paid but I still haven’t received confirmation email for my payment
- I checked the stock is still available at store, but on website cannot be selected. Can I still order it?
- How to pay with VA Bank Mandiri
- How to pay with VA Bank BNI
- How to pay with VA Bank BCA
- Gift Wrap Service for Order Online
- Is there a gift wrapping service at store?
- ⚠️Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO
- Forgot Password
- How do I know my points in the UNIQLO apps?
- Can I change my payment method?
- How do I see the virtual account number of my online shopping?
- How can I order online?
- I already transferred my order but the status still “incomplete" / "pending"
- How do I change my account details?
- Can I use the same account outside of the Indonesia?
- How can I add items to my purchase history?
- About Account UNIQLO Membership
- Fraudulent Uniqlo Franchise Offers through fake websites or e-mail
- How do I access my account if I forgot my password?
- What payment methods do you accept?
- What happens if an item in my order is not available?
- Why does my UNIQLO account show that my order is cancelled?
- Can I add other item to my order?
- Pay In Store Payment Method
- 🚨I want to change the delivery / size / color / product of my order.🚨
- How long can I keep items in my cart?
- Login & account registration error
- Troubleshooting - I am unable to process my order
- I haven't received an order confirmation e-mail
- How do I create/register UNIQLO account?
- I have forgotten my account password
- How can I link my App membership to my online account?
- Cash On Delivery Disclaimer
- How can I access my UNIQLO purchase history?
- Do you offer AfterPay?
- Why can't I choose the Province and City on the checkout page?
- My delivery tracking number is not found
Contact UNIQLO Indonesia

*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Online Services

Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!

Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
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