Order Related
- About Virtual Waiting Room (Queue it)
- I purchased online BEFORE 7 October 2025. How to check the status and to return it?
- 📢Important Notice About the Upcoming Update of UNIQLO Online (Web & APP)
- [Upcoming Update] How to check purchase history (STARTS FROM 8 OCTOBER 2025)
- 🚨 Stay alert for fake phone calls, text messages, and accounts pretending to be from UNIQLO (JNE) couriers.
- Get Free POP Mart - The Monster Sticker Set & Shopping Bag Novelty
- 📢 NEXT DAY to JABODETABEK Address Is Unavailable until 19 October 2025
- I have made a payment with QRIS and the balance has been deducted, but the order status is canceled.
- I don't receive email barcode for pick up the Click & Collect order
- ⚠️Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO
- Can I change my payment method?
- I already transferred my order but the status still “incomplete" / "pending"
- What happens if an item in my order is not available?
- Can I add other item to my order?
- I want to change the delivery / size / color / product of my order
- Why does my UNIQLO account show that my order is cancelled?
- I haven't received an order confirmation e-mail
- Why can't I choose the Province and City on the checkout page?
Contact UNIQLO Indonesia
CHAT SUPPORT
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*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
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