Website & Checkout
- I purchased online BEFORE 7 October 2025. How to check the status and to return it?
- 📢Important Notice About the Upcoming Update of UNIQLO Online (Web & APP)
- [Upcoming Update] Important Information About Membership (STARTS FROM 8 OCTOBER 2025)
- 🚨 Stay alert for fake phone calls, text messages, and accounts pretending to be from UNIQLO (JNE) couriers.
- Get Free POP Mart - The Monster Sticker Set & Shopping Bag Novelty
- 📢 NEXT DAY to JABODETABEK Address Is Unavailable until 15 October 2025
- I have made a payment with QRIS and the balance has been deducted, but the order status is canceled.
- Why can't I find my order although I have paid?
- Announcement: Required to Update Address
- I checked the stock is still available at store, but on website cannot be selected. Can I still order it?
- Gift Wrap Service for Order Online
- Fraudulent Uniqlo Franchise Offers through fake websites or e-mail
- I want to change the delivery / size / color / product of my order
- How long can I keep items in my cart?
- Why can't I choose the Province and City on the checkout page?
Contact UNIQLO Indonesia

*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Online Services
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