Online
- [Announcement] SMBC / Jenius credit card with the first 6 digits 437896 is temporarily unusable.
- First time - How to Order Online
- I have made a payment with QRIS and the balance has been deducted, but the order status is canceled.
- I don't receive email barcode for pick up the Click & Collect order
- Why can't I find my order although I have paid?
- Useful UNIQLO App Features (About Products & Account)
- Withdraw Membership Account
- Login UNIQLO Account via App
- Announcement: Required to Update Address
- Pre-Order Terms & Conditions
- About Pre-order
- How to pay with VA Bank Permata
- How to pay with QRIS
- How to pay with Gopay
- How to pay with VA Bank BRI
- How to pay with VA Bank Mandiri
- I checked the stock is still available at store, but on website cannot be selected. Can I still order it?
- I have paid but I still haven’t received confirmation email for my payment
- How to pay with CIMB
- How to pay with VA Bank Danamon
- How to pay with VA Bank BCA
- How to pay with VA Bank BNI
- ⚠️Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO
- Gift Wrap Service for Order Online
- Can I change my payment method?
- How do I know my points in the UNIQLO apps?
- Forgot Password
- How do I see the virtual account number of my online shopping?
- I already transferred my order but the status still “incomplete" / "pending"
- How can I order online?
- How do I change my account details?
- Can I use the same account outside of the Indonesia?
- How can I add items to my purchase history?
- What payment methods do you accept?
- What happens if an item in my order is not available?
- How do I access my account if I forgot my password?
- About Account UNIQLO Membership
- Fraudulent Uniqlo Franchise Offers through fake websites or e-mail
- Pay In Store Payment Method
- 🚨I want to change the delivery / size / color / product of my order.🚨
- Can I add other item to my order?
- Why does my UNIQLO account show that my order is cancelled?
- Troubleshooting - I am unable to process my order
- I haven't received an order confirmation e-mail
- How long can I keep items in my cart?
- Login & account registration error
- How do I create/register UNIQLO account?
- I have forgotten my account password
- Do you offer AfterPay?
- How can I link my App membership to my online account?
- How can I access my UNIQLO purchase history?
- Cash On Delivery Disclaimer
- Why can't I choose the Province and City on the checkout page?
- My delivery tracking number is not found
Contact UNIQLO Indonesia

*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Online Services

Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!

Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.