Q. ⚠️[STOCKTAKE 10-12 August] Return & Delivery Additional Time
Due to the stock-take on 10 – 12 August 2025, the order return and delivery process will have additional time, as follows:
Please note for the additional terms & condition of the delivery:
- Same Day Click & Collect service is STILL available for orders paid on 10 August 2025 BEFORE 12:00 WIB.
- Next Day (JABODETABEK) service is NOT available during the stock-take period.
We apologize for any inconvenience and thank you for your understanding.
Related FAQs
Related Q&A
Related Inquiries
Related information:
- ⚠️[STOCKTAKE 10-12 August] Return & Delivery Additional Time
- I received my order in multiple packages, have I been charged additional delivery fees?
- 📢 Return and Exchange (Policy, Procedure, Q&A)
- Cash On Delivery Disclaimer
- Next Day Service for Home Delivery to JABODETABEK Area
- It's past the estimated delivery date & I haven't received my parcel.
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