Q. I haven't received an order confirmation e-mail
You will receive an order confirmation email with the email subject :
<UNIQLO Indonesia> Your Order Was Received.
If you do not receive an email in your inbox, please check your spam/junk email.
Furthermore, if you have completed payment, you can know payment status by following these steps:
Open UNIQLO Website/apps > Membership > Order History > Detail
Related FAQs
Related Q&A
Related Inquiries
Related information:
- I haven't received an order confirmation e-mail
- I want to change the delivery / size / color / product of my order
- [Upcoming Update] How to Return An Online Order Placed (STARTS FROM 8 OCTOBER 2025)
- [NEW] How To Return an Order Placed BEFORE 7 October 2025
- When will I get my order after successful order notification?
- ⚠️Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO
Contact UNIQLO Indonesia
CHAT SUPPORT
*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Email
*One of our friendly customer support agents will get back to you via email within 1 business day.
*For anything time critical please call us via our customer support phone line.
*For anything time critical please call us via our customer support phone line.
Toll Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Toll Free Phone Number
(001) 80332160290
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Online Services
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.