Q. It's past the estimated delivery date & I haven't received my parcel.
If you have not received any delivery update or the date of receipt update, please check your order receipt number on the following website link NJV
If you have further questions, please reach out our Customer Support team using the options below for further assistance.
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- It's past the estimated delivery date & I haven't received my parcel.
- 📢【UPDATE 29 September 2025】Click & Collect Information
- 📢Important Notice About the Upcoming Update of UNIQLO Online (Web & APP)
- 📢 Return and Exchange (Online & Store) [BEFORE & AFTER 7 October 2025]
- I haven't received an order confirmation e-mail
- I want to change the delivery / size / color / product of my order
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