How can we help?

1. Q: Is it true that some of UNIQLO stores are closing? Such as UNIQLO Resinda Park Mall and UNIQLO Grand Metropolitan Bekasi? 
A: Yes. 

2. Q: When will UNIQLO Resinda Park Mall and UNIQLO Grand Metropolitan Bekasi be closed? 
A: UNIQLO Resinda Park Mall and UNIQLO Grand Metropolitan Bekasi will be officially closed at 15 June 2025. 

3. Q: Why was the decision made to close these two stores? 
A: We are always evaluating our store network in order to optimise the shopping experience for  our customers, and in some cases this involves closing some stores. 

4. Q: Where can customers of UNIQLO Resinda Park Mall and UNIQLO Grand Metropolitan Bekasi shop for UNIQLO products? 
A: Customers can continue to shop for UNIQLO LifeWear clothing at the nearest UNIQLO Store.

• For UNIQLO Resinda Park Mall, customers can shop at the nearest store, UNIQLO AEON Deltamas which is approximately 40 minutes drive away.
• Meanwhile, for UNIQLO Grand Metropolitan Mall Bekasi customers, they can visit the UNIQLO Pakuwon Mall Bekasi and UNIQLO Summarecon Mall Bekasi stores which are approximately 10-15 minutes' drive away.
• Customers can also easily shop online through the UNIQLO apps and UNIQLO.COM website. 

5. Q: What will happen to the employees of the stores? 
A: Some employees will be offered positions at other stores within the UNIQLO store network in Indonesia. 

6. Q: Will there be any special sales or promotions before these two UNIQLO stores close? 
A: We will announce any special sales or promotions in accordance with company policy. 

7. Q: How will customers be notified about the closure of UNIQLO Resinda Park Mall and Grand Metropolitan Bekasi? 
A: We will provide information about the closure of these two stores through website, and in-store notifications. 

8. Q: Are there any plans to compensate loyal customers of UNIQLO Resinda Park Mall and Grand Metropolitan Bekasi? 
A: We will continue to provide high-quality service and products to our customers, including loyal UNIQLO Resinda Park Mall and Grand Metropolitan Bekasi customers. 

9. Q: What will happen to the inventory at UNIQLO Resinda Park Mall and Grand Metropolitan Bekasi after the closure? 
A: UNIQLO Resinda Park Mall and Grand Metropolitan Bekasi's inventory will be managed in accordance with company policy. 

10. Q: How will UNIQLO ensure a smooth transition for employees affected by the store closure? 
A: We will provide full support to affected employees to ensure a smooth transition to new positions within our store network. 

11. Q: Are there any plans to expand or renovate UNIQLO's store network in Indonesia? 
A: We are continuously evaluating our expansion strategy in Indonesia, however, at this time we still can not disclose any official announcements regarding the expansion or renovation of our store network. 

12. Q: Will UNIQLO hold any special events or activities to bid farewell to UNIQLO Resinda Park Mall and Grand Metropolitan Bekasi? 
A: We will consider various ways to commemorate UNIQLO Resinda Park Mall and Grand Metropolitan Bekasi's legacy and express our gratitude to our loyal customers and the local community. 

13. Q: What are the factors that led to the decision to close the UNIQLO store?
A: We are always evaluating our store network in order to optimise the shopping experience for customers, and in some cases this involves closing some stores.