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Click and Collect order is processed and delivered from our warehouse (Jakarta) to your selected store, depends on the stock and distance.

You will get 4 (four) types of email for your Click & Collect, you can refer to this for Click & Collect email information and how to check Click and Collect status.

Same day Click & Collect service is ONLY eligible if the order is placed and paid BEFORE 12.00 WIB and other Terms & Conditions (T&C) are fulfilled. Please click the link here for the detailed information about the Same Day service, included the Terms & Conditions and the frequently asked questions. 

Please note, that the package will arrive at the store around 19.00 - 21.00 WIB if the T&Cs are met because it takes time for our online warehouse to prepare and deliver the package to the stores.

As a reference, below is the selected stores for Click & Collect Same Day:
1. UNIQLO Lotte Shopping Avenue
2. UNIQLO Grand Indonesia
3. UNIQLO Senayan City
4. UNIQLO Pondok Indah Mall 3
5. UNIQLO Bintaro Jaya Xchange
6. UNIQLO AEON Mall BSD
7. UNIQLO Summarecon Mall Serpong
8. UNIQLO Lippo Mall Puri
9. UNIQLO One District Puri
10. UNIQLO Grand Galaxy Park
11. UNIQLO Grand Metropolitan Mall
12. UNIQLO Summarecon Mall Bekasi
13. UNIQLO Mall of Indonesia
14. UNIQLO La Piazza

You can check the Click and Collect status by email or UNIQLO app.

You will receive 4 (four) email notifications as below. Please note, if you do not find the email on your email inbox, you might receive the email on your email junk/spam folder.

1. After the order is confirmed: <UNIQLO Indonesia> Your Click & Collect order was received 
2. When your order is being shipped to the selected store: <UNIQLO Indonesia> Your Click & Collect order is on the way to selected store. Please be note that there is no tracking number for Click and Collect order.
3. When the order arrived and ready to be picked up at the selected store: <UNIQLO Indonesia> Your Click & Collect Order has arrived. On this email, there is a barcode for pick up. However, if you do not receive the barcode, you could check and show the order status with statement "Ready to pick up" on Order History page at your UNIQLO app to the store staff to pick up the order. 
4. When you have picked up the order: <UNIQLO Indonesia> Thanks for Picking up your order.

You could also check the Click and Collect order on Order History page at your UNIQLO App. You may refer to below for the meaning of status on the app:

1. Preparing: shows that your order is still being processed. The packing time will take time maximum D+1 since the order is confirmed.
2. Shipped: shows that the order is on the way to the selected store.
3. Ready to pick up: shows that the order has arrived and ready to be picked up at the selected store.

When the order has arrived at the store, you will received an email with barcode.

When picking up the order at the store, you can show the barcode shown on the email or show the details of order with status "Ready to pick up" on your order history.

You will have 14 days to collect your Click & Collect order in the UNIQLO store from the arrival date.