Q. I haven't received an order confirmation e-mail
You will receive an order confirmation email with the email subject :
<UNIQLO Indonesia> Your Order Was Received.
If you do not receive an email in your inbox, please check your spam/junk email.
Furthermore, if you have completed payment, you can know payment status by following these steps:
Open UNIQLO Website/apps > Membership > Order History > Detail
Related FAQs
Related Q&A
Related Inquiries
Related information:
- I haven't received an order confirmation e-mail
- It's past the estimated delivery date & I haven't received my parcel.
- Will I receive a Click and Collect notification email?
- I received my order in multiple packages, have I been charged additional delivery fees?
- The product I received is not what I ordered
- The product received does not match what I ordered
Contact UNIQLO Indonesia
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Online Services
Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!
Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
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