Q. Accessibility
HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?
We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop our website we protect your payment details so that all your information is encrypted before it is sent over the internet. Please read our Privacy policy for further details.
HOW SAFE IS SHOPPING ON WWW.UNIQLO.COM?
We realize how important it is to securely store any information that you provide. UNIQLO maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
WHAT DEVICES ARE SUPPORTED?
From Thursday, September 30, 2021, the recommended environment (OS or web browser) for the UNIQLO online store (PC site) will be changed.
After September 30th (Thursday), Internet Explorer will be removed as one of the recommended web browsers so please use any of the following available browsers.
・ Microsoft Edge latest version
・ Firefox latest version
・ Google Chrome latest version
* Schedule is subject to change.
[Windows]
OS: Windows10
Browser: Internet Explorer 11 or later / Firefox latest version / Google Chrome latest version
[Macintosh]
OS: Mac OS X latest version
Browser: Safari latest version
■ Smartphone site
iOS version: iPhone iOS 9.0 or above
Android version: Android OS 5.0 or higher
■ Uniqlo App
iPhone iPad / iOS version: iPhone iOS 13.0 or higher
Android version: Android OS 6.0 or above
* Beta versions of various OS and web browsers are outside the recommended environment.
* The UNIQLO app has ended support for iOS 12 and below on March 11, 2021 (Thursday). If you have iOS12 or lower, please update to iOS13 or later so that you can continue to use it.
* If you are using Android OS 6.0 or lower, you cannot update the UNIQLO app to the latest version (7.5.0 or later).
OUR COMMITMENT TO ACCESSIBILITY
UNIQLO is committed to making our website content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please reach out our Customer Support with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
JAVASCRIPT
Please use a JavaScript enabled browser. You may lose some web page functionality by disabling JavaScript.
COOKIES
This website may place a "cookie" in your browser file. The cookie itself does not contain personal information, although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set.
If you want to use full UNIQLO function, please choose the setting for “Enable Cookies” in your browser before proceeding with your shopping in the online store. (Please refer to Help in your browser for information on how to change the setting) and be sure not to use "private mode / incognito mode1.
We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop our website we protect your payment details so that all your information is encrypted before it is sent over the internet. Please read our Privacy policy for further details.
HOW SAFE IS SHOPPING ON WWW.UNIQLO.COM?
We realize how important it is to securely store any information that you provide. UNIQLO maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
WHAT DEVICES ARE SUPPORTED?
From Thursday, September 30, 2021, the recommended environment (OS or web browser) for the UNIQLO online store (PC site) will be changed.
After September 30th (Thursday), Internet Explorer will be removed as one of the recommended web browsers so please use any of the following available browsers.
・ Microsoft Edge latest version
・ Firefox latest version
・ Google Chrome latest version
* Schedule is subject to change.
If you are using a non-recommended environment, you may not be able to access the UNIQLO Online Store website
You may encounter a security problem in using a non-recommended OS or browser , Please consider updating to the recommended environment.
■ PC site[Windows]
OS: Windows10
Browser: Internet Explorer 11 or later / Firefox latest version / Google Chrome latest version
[Macintosh]
OS: Mac OS X latest version
Browser: Safari latest version
■ Smartphone site
iOS version: iPhone iOS 9.0 or above
Android version: Android OS 5.0 or higher
■ Uniqlo App
iPhone iPad / iOS version: iPhone iOS 13.0 or higher
Android version: Android OS 6.0 or above
* Beta versions of various OS and web browsers are outside the recommended environment.
* The UNIQLO app has ended support for iOS 12 and below on March 11, 2021 (Thursday). If you have iOS12 or lower, please update to iOS13 or later so that you can continue to use it.
* If you are using Android OS 6.0 or lower, you cannot update the UNIQLO app to the latest version (7.5.0 or later).
OUR COMMITMENT TO ACCESSIBILITY
UNIQLO is committed to making our website content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please reach out our Customer Support with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
JAVASCRIPT
Please use a JavaScript enabled browser. You may lose some web page functionality by disabling JavaScript.
COOKIES
This website may place a "cookie" in your browser file. The cookie itself does not contain personal information, although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set.
If you want to use full UNIQLO function, please choose the setting for “Enable Cookies” in your browser before proceeding with your shopping in the online store. (Please refer to Help in your browser for information on how to change the setting) and be sure not to use "private mode / incognito mode1.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Email
*One of our friendly customer support agents will get back to you via email within 1 business day.
*For anything time critical please call us via our customer support phone line.
*For anything time critical please call us via our customer support phone line.
Toll Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Toll Free Phone Number
(001) 80332160290
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Online Services
Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!
Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
