Introduction｜Return & Exchange Policy Overview
Table of Contents
＊Return and Exchange Conditions
＊Where to do Returns and Exchanges
＊Related FAQ Articles
＊Frequently Asked Questions
Return and Exchange Deadline
Store Purchases
Within 30 days of the date of purchase.
Online Orders
Within 30 days of the shipping date. You can check the return deadline on the [Purchase History] as below:
Products required for Returns and Exchanges
Products must be in brand-new condition unused, unwashed, and complete with all original accessories such as product tags, stickers, buttons, etc. Additionally, they must NOT fall under the category of “Products Not Eligible for Exchange or Return” listed below.
For purchases directly at the Store
Exchange can be made at any UNIQLO Indonesia store with the store's stock.
- Please bring the products along with the price tag and the Paper receipt or E-receipt.
For purchases at the Online Store
Exchange can be processed at any UNIQLO Indonesia store with the store's stock. Products can be exchanged for a different size or color in-store.
Return can only be processed by sending the product to the warehouse.
- For exchanges, Purchase Invoice from [Purchase History] at the APP is required. Please prepare it and bring it along with the product and the price tag.
- For returns, the Return Slip paper is required. Please send it along with the product and the price tag.
Products that Cannot be Exchanged or Returned
- Products that have been used or washed
- Products that are scratched, damaged, dirtied, or soiled
- Products that have scents (smell, perfume, etc)
- Products that have been hemmed or altered
- Accessories (including glasses, bags, caps, belts, socks, room shoes, etc)
- Innerwear (including underwear and bras)
- Baby products
- Used clothing sold at RE.UNIQLO, and products that have undergone repair services
Additional items required for Exchange or Return
Along with the product, below items are required for exchange or return:- Paper receipt / e-receipt / e-invoice
- Price tags (paper tags with barcodes and prices)
- Attention tag (tag with handling instructions)
Store Purchases
Exchange
At any UNIQLO Indonesia stores
Online Orders (including Click & Collect, Order & Pick, Home Delivery)
Exchange
At any UNIQLO Indonesia stores
Return
UNIQLO Online Return Warehouse
001-80332160290
PT. Cella Logistik Warehouse. Jl. Cakung Cilincing No.27 1, RT.1/RW.6, Cakung Timur Kec. Cakung, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13910, Indonesia
1. Q: Is it possible to exchange without coming to the store?
A: No. Both online and in-store purchases, exchanges can only be made by directly visiting a UNIQLO store and exchange with product that is available at the store.
2. Q: I bought 3 (three) products, can I only exchange/return one of the products?
A: Yes, you can exchange or return partially (not all products).
3. Q: I do not have the physical receipt; can I still exchange the product?
A: You can exchange the product at any stores by showing the E-invoice / E-receipt.
If there is no E-receipt but you still have the picture of the physical receipt, you can do exchange at the store.
4. Q: Can I exchange to the product that is only available at online store?
A: No, exchange can only be processed with the product that is available at the store. Exchange by sending the product to our warehouse is not applicable.
*For online order, you can send it to the warehouse for refund and you can create a new order the product in the size that you want.
5. Q: Is it possible to exchange size to extra sizes (XS / XXL / 3XL)?
A: No, because the extra sizes (XS, XXL, 3XL) are not available in the store, while the exchange can only be done with the existing stock in the store.
*For online order, you can send it to the warehouse for refund and you can create a new order the product in the size that you want.
6. Q: Is it possible to exchange from extra sizes (XS / XXL / 3XL) to regular sizes?
A: Yes, you can exchange the extra sizes at any stores with the stock that is available at the store.
7. Q: The price nominal on the price tag was cut off due to it was given as a gift, can it still be processed for exchange/return?
A: If it is only the price nominal that is cut off, the condition of the price tag is still good and other policy is fulfilled, then the product can still be processed for exchange/return. You may refer below for the example of price tag condition:
8. Q: What kind of Bra that can be exchanged/returned?
A: Only Bra Top can be exchanged/returned if it meets the policy.
*for Wireless Bra (3D Hold, Stretch Lace, Relax) and GIRLS AIRism Bra CANNOT be exchanged/returned.
Contact UNIQLO Indonesia
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Customer Care Operating hours:
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001-803-3216-0290
For Telkomsel users
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