Introduction｜Return & Exchange Policy Overview
Table of Contents
＊Return and Exchange Conditions
＊Where to do Returns and Exchanges
＊Related FAQ Articles
＊Frequently Asked Questions (FAQ) About Return & Exchange
Return and Exchange Deadline
Store Purchases
Within 30 days of the date of purchase.
Online Orders
Within 30 days of the shipping date. You can check the return deadline on the [Purchase History] as below:
Products required for Returns and Exchanges
Products must be in brand-new condition unused, unwashed, and complete with all original accessories such as product tags, stickers, buttons, etc. Additionally, they must NOT fall under the category of “Products Not Eligible for Exchange or Return” listed below.
For purchases directly at the Store
Exchange can be made at any UNIQLO Indonesia store with the store's stock.
- Please bring the products along with the price tag and the Paper receipt or E-receipt.
For purchases at the Online Store
Exchange can be processed at any UNIQLO Indonesia store with the store's stock. Products can be exchanged for a different size or color in-store.
Return can only be processed by sending the product to the warehouse.
- For exchanges, Purchase Invoice from [Purchase History] at the APP is required. Please prepare it and bring it along with the product and the price tag.
- For returns, the Return Slip paper is required. Please send it along with the product and the price tag.
Products that Cannot be Exchanged or Returned
- Products that have been used or washed
- Products that are scratched, damaged, dirtied, or soiled
- Products that have scents (smell, perfume, etc)
- Products that have been hemmed or altered
- Accessories (including glasses, bags, caps, belts, socks, room shoes, etc)
- Innerwear (including underwear and bras)
- Baby products
- Used clothing sold at RE.UNIQLO, and products that have undergone repair services
Additional items required for Exchange or Return
Along with the product, below items are required for exchange or return:- Paper receipt / e-receipt / e-invoice
- Price tags (paper tags with barcodes and prices)
- Attention tag (tag with handling instructions)
Store Purchases
Exchange
At any UNIQLO Indonesia stores
Online Orders (including Click & Collect, Order & Pick, Home Delivery)
Exchange
At any UNIQLO Indonesia stores
Return
UNIQLO Online Return Warehouse
001-80332160290
PT. Cella Logistik Warehouse. Jl. Cakung Cilincing No.27 1, RT.1/RW.6, Cakung Timur Kec. Cakung, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13910, Indonesia
FAQ about Exchange (for Online and In-Store purchases)
1. Q: Is it possible to exchange without coming to the store?
A: No. Both online and in-store purchases, exchanges can only be made by directly visiting a UNIQLO store and exchange with product that is available at the store.
2. Q: I bought 3 (three) products, can I only exchange/return one of the products?
A: Yes, you can exchange or return partially (not all products).
3. Q: Can a product that has already been exchanged be exchanged again?
A: No. Each product can only be processed for an exchange once. Therefore, we highly recommend trying on the product in the Fitting Room first to ensure that the item you are exchanging for fits your preference.
4. Q: I do not have the physical receipt; can I still exchange the product?
A: You can exchange the product at any stores by showing the E-invoice / E-receipt.
If there is no E-receipt but you still have the picture of the physical receipt, you can do exchange at the store.
5. Q: I have already submitted a return request in the app. Can I still exchange the item in-store?
A: Yes. Before the product is shipped to the warehouse, the Return Request can be canceled via the app. Once canceled, you can perform an in-store exchange subject to the applicable terms and conditions.
6. Q: Do I have to exchange the product at the specific store where it was purchased?
A: No. Exchanges can be made at all UNIQLO Indonesia stores.
7. Q: Can I exchange to the product that is only available at online store?
A: No, exchange can only be processed with the product that is available at the store. Exchange by sending the product to our warehouse is not applicable.
*For online order, you can send it to the warehouse for refund and you can create a new order the product in the size that you want.
8. Can discounted products be exchanged?
A: Products purchased at a discount, including both Value Buy and Limited Offers, can be exchanged by visiting a store in person.
- For products purchased at a Value Buy price (indicated by a red sticker on the price tag): The applicable price is the amount you paid at the time of the transaction. Even if you want to exchange the item for a different color of the same product that is at "Normal Price," you will be charged the price difference.
- For products purchased at a Limited Offer price:
- Exchanges for the exact same product after the promotion ends: No additional fees will be charged.
- Exchanges for a different product: The applicable price is the amount you paid at the time of the transaction. You may need to pay the price difference if the new item you want is more expensive than the amount you originally pai
9. Q: Is it possible to exchange size to extra sizes (XS / XXL / 3XL)?
A: No, because the extra sizes (XS, XXL, 3XL) are not available in the store, while the exchange can only be done with the existing stock in the store.
*For online order, you can send it to the warehouse for refund and you can create a new order the product in the size that you want.
10. Q: Is it possible to exchange from extra sizes (XS / XXL / 3XL) to regular sizes?
A: Yes, you can exchange the extra sizes at any stores with the stock that is available at the store.
11. Q: The price nominal on the price tag was cut off due to it was given as a gift, can it still be processed for exchange/return?
A: If it is only the price nominal that is cut off, the condition of the price tag is still good and other policy is fulfilled, then the product can still be processed for exchange/return. You may refer below for the example of price tag condition:
12. Q: What kind of Bra that can be exchanged/returned?
A: Only Bra Top can be exchanged/returned if it meets the policy.
*for Wireless Bra (3D Hold, Stretch Lace, Relax) and GIRLS AIRism Bra CANNOT be exchanged/returned.
FAQ about Return (for Online)
1. Q: I bought 3 (three) products, can I only exchange/return one of the products?
A: Yes, you can exchange or return partially (not all products).
2. Q: The price nominal on the price tag was cut off due to it was given as a gift, can it still be processed for exchange/return?
A: If it is only the price nominal that is cut off, the condition of the price tag is still good and other policy is fulfilled, then the product can still be processed for exchange/return. You may refer below for the example of price tag condition:
3. Q: What kind of Bra that can be exchanged/returned?
A: Only Bra Top can be exchanged/returned if it meets the policy.
*for Wireless Bra (3D Hold, Stretch Lace, Relax) and GIRLS AIRism Bra CANNOT be exchanged/returned.
Contact UNIQLO Indonesia
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Customer Care Operating hours:
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For Telkomsel users
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