Online | Need Help with My Payment

Table contents:
* Payment Failed (QRIS, Credit Card, Gopay method)
* Change payment method after ordering
* Already paid with QRIS but the order is cancelled 
* Resuming an unpaid Virtual Account (VA) order 

If there is an error which makes the payment fails and the initial payment method that you choose is QRIS, Credit Card, or Gopay method, you can change the payment method within the time limit. Please refer to below steps:

1. Click【Pay Now】on the order detail in Online Purchase History section. 
2. Click【Retry Payment】 
3. Choose the paymnent method that you desired. You can only change the method to Credit Card, QRIS, or Gopay. 
4. Please be noted that Gopay option is only available via mobile APP.

Note: The time limit to complete the payment via QRIS, Credit Card, and Gopay is 30 minutes, including time to retry the payment.

No, if the initial payment method that you choose is VA Bank Transfer, Cash on Delivery or Pay in Store, you cannot change the payment method although the order is not yet paid. You can create a new order and choose your preferred payment method.
 
Yes, if there is an error which makes the payment fails, and the initial payment method that you choose is QRIS, Gopay or Credit Card method, you can change the payment method within the time limit. Please refer to above steps or click here.

STEP 1 - Check if you previously placed more than 1 (one) order or more. Then check if you have paid only for 1 (one) of the orders.

STEP 2 - Check the canceled order number via email and compare it with the confirmed order number in the order history on your UNIQLO app. 

STEP 3 - If your order data is correct, you can contact our Customer Support here by attaching the following data: 

1. Open the M-banking App you use for order payment with QRIS  
2. Click QRIS Inbox or activity on your M-banking  
3. Select the UNIQLO order payment transaction  
4. Screenshot proof of transaction showing “RRN code” 

No, you can place a new order to purchase the product.
Please be noted:

• Virtual Account (VA) has time limit which is 1x24 hours since the order is placed.
• Virtual Account (VA) cannot be reissued or reactivated, although the order has not yet cancelled.
• The unpaid orders will be cancelled by system within 3x24 hours.
• If you use coupon in the unpaid order, it will be reactivated once the order is cancelled by system.