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Q. Jenius Cashback Promotion

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Mechanism:
 Customers will get cashback by using a Jenius card with VISA logo with the following conditions below:

- Credit Card : Cashback Rp 500.000 for minimum purchase Rp 1.000.000 (exclude coupon) that will be credited a maximum 1 billing cycle after the transaction is billed.
- Debit Card : Cashback Rp 100.000 for minimum purchase Rp 500.000 (exclude coupon and delivery fee) which will be credited to the debit card on 15 February 2023. (Hanya untuk kartu debit Jenius warna Orange)
Program Period: transaction date 30 December 2022 – 31 January 2023
Purchase Store: All UNIQLO stores and online store (Website & App).

FAQ:
1.Q : How to get cashback?

A : For every customers will get cashback by using a Jenius card with the following conditions below:

- Credit Card : Cashback Rp 500.000 for minimum purchase Rp 1.000.000 (exclude coupon) that will be credited a maximum 1 billing cycle after the transaction is billed.

- Debit Card : Cashback Rp 100.000 for minimum purchase Rp 500.000 (exclude coupon and delivery fee) which will be credited to the debit card on 15 February 2023

Example: The customer did a transaction by using credit card on 30 December 2022 with a minimum purchase Rp 1.000.000 and the billing cycle was released on 20 January 2023, so the cashback will be reverted on 20 February 2023.

Please be noted that the cashback is eligible only per 1 card for 1 transaction by using credit card 1 transaction by using debit card at store UNIQLO or online (website/apss) during the program period.


2.Q : How to pay debit card Jenius Card for order online?
A : You can choose credit card as a payment method for debit card Jenius.


3.Q : I still haven't received the cashback even though it's been 1 month since I bought UNIQLO.
A : If you haven't received the cashback, you can contact Jenius Call Center at number 1500365  or email
jenius-help@btpn.com to find out cashback status.

4.Q : Can the cashback promo be cashed out?
A : No, the cashback promotion can’t be cashed out.

5.Q : How to check my cashback? Is it charge right away?
A : Cashback will be credited to the Jenius credit card holder's billing cycle within a maximum period of 1 month after payment on the billing cycle and February 15, 2023 for Jenius debit card holders.

6.Q : Do I still receive cashback if I return product that purchase through at online store?
A : Cashback cannot be accepted if you return a product that has been purchased at online store. Jenius will only provide cashback to customers whose complete transaction. For further return policy, kindly please click here

7.Q : I have paid using my credit card with a purchase of Rp 1.000.000, is there any notification about this cashback via my email?
A : There is no cashback receipt notification. Customer can see the amount of cashback received on the Jenius credit card billing cycle.

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