Help

Help UNIQLO Help

 

Q. Return and Exchange Policy

Requirements for return/exchange: 
1. Product return period is only valid for a maximum of 30 (thirty) days from the date of purchase.
2. Returned product(s) can only be done according to the conditions below for a refund.
3. Returned product(s) is required in its new and original condition with its original price tags and label attached.
4. Product(s) can be exchanged at all UNIQLO Indonesia stores with bringing invoice or receipt from store as proof of payment.
5. Product exchange can be done with a replacement product with the same or greater price based on payment amount.
6. PT Fast Retailing Indonesia can ONLY serve the UNIQLO Indonesia product(s) sale.
7. PT Fast Retailing Indonesia has the right to determine the final decision regarding product(s) returns/exchanges..

Products allowed for return/exchange:

1. Below is the product category that cannot be returned/exchanged: 
User-added image
* The following items cannot be exchanged/refunded for hygienic purposes: Socks, inner wear, camisole, baby products, shoes, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and other accessories, and any packaged items except if it is a damaged, defective or faulty item.
*Product(s) that have been sent to alteration cannot be returned or exchanged.

2. Order is only valid for 30 (thirty) days from the date of purchase.
3. Product(s) is in new, original condition with price tag and label.
4. Although the price tag is not attached to the product, long as you have the price tag and the product condition fulfilled the return/ exchange policy, return/exchange can still be done.
5. Product received as gift, white-colored product, and discounted (value buy) product can be returned/exchanged as long as it fulfilled the return/exchange policy.

About the exchange of extra sizes:
1. Product bought with size XS, XXL, 3XL or special edition can be exchanged at store with product that is available at store that you visit (to size S-XL).
2. Exchange to size XS, XXL, 3XL cannot be done because stores doesn't have the extra sizes.   

How to return online purchase product(s) to warehouse:


User-added image
STEP 1. Read the return policy and check list
Please check the return policy and check list on the return form 

STEP 2. Fill in the Return Form returned product(s).
Fill in the item return quantity and reason code.

STEP 3. Pack & Return
Pack items to return into a box/pouch and include the return form inside the parcel.
Choose any courier company (with tracking system) and return to our warehouse at your own cost. You may refer to below address: 
Send to: UNIQLO ONLINE RETURNS
Address: Pergudangan Balrich (Gudang B), Gudang PT. Nittsu Lemo Indonesia Logistik,
Jl. Raya Cakung Cilincing Pal II, RT 08/ RW 02, Kel Sukapura, Kec. Clincing,
Kota Jakarta Utara , Daerah Khusus Ibukota Jakarta, 14140


STEP 4. Wait for Confirmation Email
Confirmation email will be sent maximum 2 (two) working days after warehouse receive and verify the returned product.

STEP 5. Refund
For further information about refund, please click the link here
Refund for Credit Card, QRIS, and Gopay: The refund will be processed in your original payment. You do not need to fill in the refund form.
Refund for Virtual Account, COD, and Pay in Store Payments: Please fill in the refund form by the link that will be sent through email. You to submit details such as your bank account number and your registered email.  

How to exchange product (online/offline) at store:

User-added image
STEP1. Read the exchange policy
Please refer to the exchange policy on the back of the purchase receipt/invoice.

STEP2. Bring the original receipt (in-store purchase) or return form (online purchase)
A. For online order, please fill in the Return Form and bring this with you when you visit the store.
B. For in-store purchase, please bring the purchase receipt when you visit the store.

STEP3. Visit Store
Together with your items for return, bring along your order invoice and return form or original physical receipt (received when you pay in the physical store).

STEP4. Exchange
Bring your new item at our cashier counter to process your exchange
. You can exchange product (online/offline) at any UNIQLO Indonesia store.  

For further information to order online, please refer to the link below:

Was this information helpful?

No
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via email or phone.
To allow us to improve our services we would appreciate your feedback regarding this information/article.
(Please note:
Make no response)