Welcome to UNIQLO.com/id/ (“Website”). This website and domain name are owned and operated by PT Fast Retailing Indonesia (“Uniqlo”).
1. Intellectual Property
1.1. Uniqlo and the Uniqlo Logo are trademarks of Fast Retailing Co. Ltd. (“Trademarks”). All material on this Website, including the text, information, graphics, logos, design, layout, downloads, pricing, products and services (“Content”) is owned by or licensed to Fast Retailing Co. Ltd. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content or Trademarks for any purpose, other than with the prior written consent of Fast Retailing Co. Ltd., or as permitted by law. All rights of Fast Retailing Co. Ltd. are reserved.
1.2. Trademarks used on this Website to describe third parties and their products are trademarks of those third parties.
2. Linking and Third Party Content
2.1. You must not link to, frame or mirror any part of the Website without Uniqlo's written authorization.
2.2. The Website may contain links to or display the content of third parties (“Third Party Content”), including links to websites operated by other organizations and individuals (“Third Party Websites”). Third Party Content and Third Party Websites are not under the control of Uniqlo. Uniqlo does not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If You use or rely upon Third Party Content or Third Party Websites, You do so solely at Your own risk.
3. Membership Registration
3.1. You shall apply for membership registration when using this service.
3.3. Membership registration is limited to those who have an address in Indonesia.
4. Terms of Sale
4.1. By placing an order You are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which We will not be responsible. Please refer to FAQ page for further information.
5. Our Contract
When You place an order, You will receive an acknowledgement e-mail confirming receipt of Your order. This email will only be an acknowledgement and will not constitute acceptance of Your order. A contract between Us for the purchase of the goods will not be formed until Your payment has been approved by Us and We have debited Your credit or debit card or cash on delivery or received your payment via bank transfer.
6. Pricing and Availability
6.1. Whilst We try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If We discover an error in the price or payment of any goods which You have ordered, We will inform You of this as soon as possible and give You the option of reconfirming Your order at the correct price or cancelling it. If We are unable to contact You, We will treat the order as cancelled. If the order is cancelled and You have already paid for the goods, You will receive a full refund.
6.2 The prices on the Website include VAT and exclude delivery costs. Delivery costs will be charged; such additional charges are clearly displayed, where applicable, and included in the 'Total Cost'.
6.3. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that You may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
7. Product Descriptions
In describing the products available to purchase online, Uniqlo attempts to be as accurate as possible. However, Uniqlo does not warrant that product descriptions or other content of any Uniqlo Services are accurate, complete, reliable, current, or error-free. If a product offered by Uniqlo itself is not as described, Your sole remedy is to return it in unused condition.
Upon receiving Your order, Uniqlo will hold Your payment card information for standard pre-authorization check on Your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. You may use, as payment method, the following cards: [Visa and MasterCard]. Furthermore, you can pay for your order to the courier in cash when the order is delivered, by bank transfer as well as pay at your chosen Uniqlo Store. Credit cards are subject to verification and authorization by the card issuing entity. If the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.
9. Discount Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
10. Returns and Refunds
Uniqlo does not take title to returned items until the item arrives at Our fulfillment center. At Our discretion, a refund may be issued without requiring a return. In this situation, Uniqlo does not take title to the refunded item. For more information about Our returns and refunds, please see FAQ page.
11. Product Review
You may write reviews for products that you have purchased. This review is voluntary. We don't pay reviewers when they provide product reviews.
The data which will be displayed in product reviews is the data You provide when you write a review for the respective product.
You may edit or withdraw Your review by giving Us reasonable notice in writing to our e-mail, such edit or withdrawal may take at least 3 (three) days.
We may display the provided reviews on Uniqlo websites around the world.
12. Your Conduct
12.1 You must not:
a. Use the Website in breach of any applicable laws or regulations;
b. Use the Website to harm, abuse, harass, stalk, threaten or otherwise offend others;
c. Interfere with, disrupt, or create an undue burden on the Website;
d. upload, post, transmit or otherwise make available any material that:
(i) is not Your original work, or which may infringe the intellectual property or other rights of another person;
(ii) is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
(iii) includes an image or personal information of another person unless You have their consent;
(iv) You know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;
(v) contains large amounts of untargeted, unwanted or repetitive content;
(vi) contains financial, legal, medical or other professional advice;
e. Conduct acts that interfere with the operation of this Website and service, or other acts that may otherwise interfere with this service;
f. Resale, or other act of purchasing products through this service for the purpose of profit;
g. Conduct acts that cause inconvenience, disadvantage or damage to other users, third parties or Uniqlo, or acts that may cause them;
h. Conduct acts of fraudulently applying for or holding multiple member registrations.
If You believe that a user has breached any of the above conditions, please contact Us.
12.2. Uniqlo reserves the right to block or suspend any user of this Website, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the Website by any user, without notice. By uploading, transmitting, posting or otherwise making available any material via the Website, You grant Uniqlo a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit and exploit the material in any form and for any purpose.
12.3. Uniqlo reserves the right to suspend the provision of this service or cancel the membership registration without prior notice to the user if the user falls under any of the items specified below:
b. When there is a delay in payment for this service or other defaults.
d. When a minor registers as a member or uses this service without obtaining the consent of a legal representative.
12.4. Uniqlo is not responsible for, and accepts no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the Website by any person other than Uniqlo. Uniqlo does not endorse any opinion, advice or statement made by any person other than Uniqlo.
By accessing Our Website, You assume all risks associated with its use, including but not limited to the risk that Your computer, software or data may be damaged by any virus transmitted by this Website or by any Third Party Content or Third Party Website. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with this Website are hereby excluded. By accessing Our Website, You agree to indemnify Uniqlo for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with Your access to this Website.
14. Risk of Loss
All items purchased from Uniqlo are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to You upon Our delivery to the carrier.
15. Your Account
If You use any Uniqlo Services, You are responsible for maintaining the confidentiality of Your account and password. You agree to accept responsibility for all activities that occur under Your account or password.
Uniqlo reserves the right to cease, interrupt or withdraw Your access to the site for any reason, including without limitation, for upgrades and maintenance of the site.
17. Force Majeure
This Website may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the Website, either in part or in whole, due to a Force Majeure.
19. Jurisdiction and Dispute Resolution
Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.
Return & Exchange
Online Orders & Payments
Membership / Coupon