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Q. Delivery Method for Online Order

We provide home delivery via Home Delivery (ship to address) and Click & Collect service (ship to store). Below is the delivery options estimation time:

1. Home Delivery
Delivery service of the product you purchased online by courier service (Ninjavan) and only offer standard delivery time. You will receive delivery tracking number after the order is passed to courier which you can track
hereBelow is estimated delivery time for home delivery:
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Note:
*1 There might be additional 6 days that could be needed for Kab. Jepara, Kab. Gresik, Kab. Sumenep 
*2 There might be additional 6 days that could be needed for other islands than Lombok and Timor 
*3 There might be additional 8 days that could be needed for outside Sumatera island and some cities in Aceh, North Sumatera, Riau, Bengkulu 
*4 There might be additional 7 days that could be needed for outside Sulawesi Island and some cities in North, Central, East Sulawesi 
*5 There might be additional 7 days that could be needed for some cities in North Maluku 
*6 There might be additional 6 days that could be needed for Kab. Supiori and cities in West Papua 


2. Click and Collect
Click and Collect is a delivery option for your online order to be shipped to store that you've selected without shipping cost. After the order has arrived at store, you can collect it within 14 days since the order arrive at store. Below is estimated delivery time for click and collect:
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Please be note that your Click and Collect order might be shipped from our warehouse in Jakarta, especially for the order is with below conditions:
1. Order for extra size (XS, XXL, 3XL), or
2. Order with Gift Wrapping Service / Gift Box, or
3. If the product is not available at store / the stock is very limited at store when the order is placed    


Please click below for further information of Click and Collect method:
General Click & Collect Information 
Same Day Click & Collect Information 


Once your order has been shipped from our warehouse, you will receive a shipping email. If you have not received the email within 2 business days since placing your order, please reach out our Customer Support via any channels available at the bottom of the page.

 




 

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