1. Products through online purchases (with delivery methods via courier and Click & Collect) cannot be returned/ exchanged at all UNIQLO Indonesia stores and can only be returned according to the conditions below for a REFUND.
2. Product return period through online purchase (by courier and Click & Collect delivery method) is only valid for a maximum of 30 (thirty) days from the date of purchase. Example 1 : For purchases (orders) on May 1st only can be accepted until May 30th. Example 2: For purchases (orders) on May 5th only can be accepted until June 3rd.
3. Return online purchased product required (by courier delivery method and Click & Collect) is in its new and original condition, original product with its original price tags and label attached.
4. The product(s) which cannot be returned such as below:
5. Bulk purchase order from online cannot be returned.
6. Products through online purchases with the "Pay in Store" payment method cannot be returned for a refund and can only be exchanged at all UNIQLO Indonesia stores by bringing an invoice order as proof of payment. Product exchange can be done with a replacement product with the same or greater price based on payment amount.
7. Refund process period will be completed around 7 to 14 days since the warehouse has received and verify the returned product(s) and email notification will be sent to your email address.
8. The refund will be processed based on your original mode of payment. For Virtual Account and COD payment, please fill and submit the link form on email notification received. Our Customer Support will reach out you in case any further process.
9. The amount refunded will be based on the amount that you have paid even though the discount has been ended by the promotion
10. Delivery charges that were paid during the initial order and used coupon is not eligible for any refund.
11. PT. FAST RETAILING INDONESIA (UNIQLO) can ONLY serve the UNIQLO Indonesia product(s) sale.
12. PT. FAST RETAILING INDONESIA (UNIQLO) reserves the right to deny any return or refund if the product(s) does not meet the Return Policy requirement above.
13. PT. FAST RETAILING INDONESIA (UNIQLO) reserved the right to amend this policy at any time.
How To Return Products
Online Orders & Shipping
Membership / Coupon