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Q. FAQ ARIGATO INDONESIA

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ARIGATO INDONESIA is a festival of gratitude to our customers and community.

Term and Condition
Promotion Date : 19 – 25 November 2021.

Sales Store : Online store and all offline store UNIQLO Indonesia.
Special Product Promotion : You can check our website to get updated information via link here or follow and check our UNIQLO Social Media.
Exclusive Free Gift :
  • Get exclusive Tumbler free with minimum purchase Rp500.000. Starts from 19 November 2021, while stock last. Limited edition, no multiples applied. Available in online and offline store.
  • Get Coffee Drip free with minimum purchase Rp500.000. Period time 19-21 November 2021 for 100 customers/day and while stock last, no multiples applied. Available only at offline stores.

Q & A
1 Q. What is Arigato Indonesia?

Arigato Indonesia is an UNIQLO's appreciation and gratitude to overall customers. This program is a promotional week which will be held on 19-25 November 2021 in all UNIQLO Indonesia stores. During the program, UNIQLO prepared various promotions and novelties for customers as a form of gratitude to customers.

2. Q. Until when the Arigato promo will be held?
A. Arigato Indonesia promotion will be held on 19-25 November 2021

3. Q. Can I exchange promotion items?
A. For purchases through stores, promo items can be exchanged as long as the purchase receipt is still available and attach the original tag. Items can be exchanged at any UNIQLO store while stocks last.

4. Q. Is there any price difference in products from UNIQLO stores and online?
A. There isn't any difference price between in all UNIQLO Indonesia stores and UNIQLO online stores, both for items with normal prices and items with promotional prices.

5. Q. What kind of novelties do you have?
A. During this Indonesian Arigato period you can get two types of novelty, namely:

1) Vacuum Stainless Tumbler: This novelty is valid for online purchases, Click and Collect and the purchase at nearest UNIQLO store.
Under the condition :
- Minimum spend of IDR 500,000 in one purchase receipt
- Does not apply to multiples
- Period 19-25 November and while supplies last

2) Coffee Drip (collaborating with Kopikalyan): This novelty is only valid for purchases at UNIQLO stores
Under the condition :
- Minimum spend of IDR 500,000 in one purchase receipt.
- Does not apply to multiples
- Limited to 100 customers per day
- Period: 19-21 November

6. Q. Is there a minimum spend to get a novelty?
A. By spending a minimum of IDR 500,000 in one purchase receipt, you will get a novelty in the form of
1) UNIQLO Vaccum Tumbler for purchases via online, Click and Collect, as well as in stores/offline, does not apply to multiples, and while supplies last.
2) Coffee Drip (only for purchases at UNIQLO stores), limited to 100 customers per day and while supplies last.

7.Q. If I shop online, will I get a novelty?
A. Customers who shop through the UNIQLO Online Store can get a novelty in the form of a UNIQLO Vaccum Tumbler with a minimum purchase of IDR 500,000 in one receipt for the period 19-25 November 2021 and while supplies last.

8. Q. If I spend IDR 1,000,000, can I get 2 tumblers?
A. This promotion does not apply to multiples purchase. Customers will only get 1 novelty in the form of a UNIQLO Vaccum Tumbler with a minimum spend of IDR 500,000 in one receipt.

9. Q. Why did I shop for IDR 500,000 (or more) but didn't get a novelty even though my purchase was on November 21, 2021
A. The Arigato promotion is valid for purchase period from 19 - 25 November 2021 and while the novelties are still available, so it might possible that customers won't get novelty at a certain time.

10. Q. When can I make an online purchase to get the Arigato promotion?
A. You can make purchases through the UNIQLO App or website from 19 November 2021 starting at 02.00 WIB.

11. Q. I saw the Arigato promo and plan to make bulk purchases. Can I split the purchase receipt and get the quantity of tumblr based on the receipt?
A. This promo is only valid for customers and can't be obtained on behalf of the company purchase

12. Q : How to purchase in online store?
A : To make purchase online, you can download UNIQLO Apps on your smartphone or visit our website www.uniqlo.co.id.
If this is your first time to order online, please register your email first that can refer to this link Here


13. Q : Where is the UNIQLO Indonesia offline store located?
A : You can visit our store according to the operating hours of each store by clicking [Store Locator] on website/ application UNIQLO Indonesia and type the name of the desired city.

14. Q. How to see the stock availability in offline stores?
A : You can check the product availability in our offline store by click [Find stock in store] on the product that you want to buy & write your location to find the nearest store.


15. Q : How to get Exclusive Tumbler for purchases at online stores?
A : Exclusive Tumbler for purchases at online stores will be sent together with the ordered product while stock last because limited edition.

16. Q : How to get Exclusive Tumbler and Coffee Drip for purchases at offline stores?
A : Exclusive Tumbler and Coffee Drip redemption must be made on the same day as purchase while stock last because limited edition.

17. Q : Can I exchange or return Arigato Indonesia products?
A: There are different policies that apply to purchases through online sore and offline stores, including 

If you purchase in online store, you can return the product by following our return policy. You can refer to the link here for more information about our refund policy.
If you purchase in offline store, you can exchange the products by following out exchange policy. You can refer to the link here for more information about our exchange policy

18. Q : I am having a trouble to access the website. Why I can't access the website?
A : We are experiencing high traffic on our website due to Arigato Indonesia popularity. Please wait a moment and try accessing again. 
We apologize for any inconvenience caused and thank you for your support towards UNIQLO Indonesia.


19. Q. I want to return my item puchased online due to wrong size, should I return the tumbler as well?
A. The product return policy for online purchases can be found via this link, and you do not need to return a novelty that you have been received.





 

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