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Q. Can I exchange the products I bought online to the nearest UNIQLO store?

We apologize, products purchased online cannot be exchanged.  If you are not willing with the product you ordered, you can return the product to our warehouse and get a refund to the payment method you made earlier. Please refer to our Online product return policy at the following link here. 

Here are the steps on how to return the product to our warehouse  :
Wrap the product to be returned and include the invoice and return form that you received with the previous product 
Fill in the return form along with a product description and reason for the return 
Send the product/package to the warehouse address listed on the return form, namely :  

Pergudangan Balrich (Gudang E) 
Gudang PT. Nittsu Lemo Indonesia Logistik  
Jl. Raya Cakung Cilincing Pal II, RT 08/ RW 02 
Kel Sukapura, Kec Clincing, Kota Jakarta Utara 
Daerah Khusus Ibukota Jakarta, 14140 

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