1. UNIQLO
  2. UNIQLO Indonesia Customer Service
  3. Return & Exchange

Q. Types of products that cannot be exchanged/returned

Types of products that cannot be exchanged/returned for hygiene reasons, including:

  1. Underwear
  2. Innerwear (Camisole, Wireless Bra (3D Hold, Stretch Lace, Relax) and GIRLS AIRism Bra)
  3. Packaging products (plastic / paper packaging)
  4. Socks
  5. Baby products
  6. Airism Mask
  7. Accessories (Hats & Caps, Gloves, Scarves, Bags, Belts, Room Shoes, Toys & Cushion, Umbrellas, Sunglasses and other accessories).

You may refer to below picture for the category of items that cannot be exchanged/returned:
User-added image

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