Q. Types of products that cannot be exchanged/returned
Types of products that cannot be exchanged/returned for hygiene reasons, including:
- Underwear
- Innerwear (Camisole, Wireless Bra (3D Hold, Stretch Lace, Relax) and GIRLS AIRism Bra)
- Packaging products (plastic / paper packaging)
- Socks
- Baby products
- Airism Mask
- Accessories (Hats & Caps, Gloves, Scarves, Bags, Belts, Room Shoes, Toys & Cushion, Umbrellas, Sunglasses and other accessories).
You may refer to below picture for the category of items that cannot be exchanged/returned:
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