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Q. KAWS UT

Purchase period: Starting on 8 September 2023 (Online store will be applied at 9AM WIB and followed by offline store opening time at 10 AM local time) 
Purchase store: UNIQLO offline and online store (website/app). Cash On Delivery (COD) payment method for UNIQLO online store (website/app) is NOT APPLICABLE. 
Mechanism:  
a. Every purchase of KAWS Collection Set directly at store or through online order by clicking this link, will get 1 (one) KAWS Short Sleeve UT (product code 467525), 1 (one) KAWS exclusive Tote Bag, 1 (one) KAWS exclusive sticker and 1 (one) novelty KAWS exclusive Artbook. CANNOT BE PURCHASED SEPARATELY 
b. Customer will get 1 (one) KAWS exclusive sticker for purchasing 2 (two) KAWS products (KAWS Short Sleeve UT and/or KAWS Long Sleeve Sweatshirt). Multiple purchase applied and while the stock lasts. 

FAQs: 
1. Q: Can I choose the pattern and size of the T-shirt in KAWS Collection Set order? 
A: You CANNOT choose the pattern, but you can choose the size of KAWS Short Sleeve UT (product code 467525). 

2. Q: What is the maximum quantity of KAWS products each Customer can buy? 
A: Customer can buy maximum 2 pcs per pattern of KAWS Products.

3. Q: What color of the T-shirt will I get for purchase of KAWS Collection Set? 
A: You will get 1 (one) KAWS Short Sleeve UT color white (product code 467525). 

4. Q: If I buy 1 (one) KAWS Collection Set, what will I get? 
A: You will get 1 (one) KAWS Short Sleeve UT (product code 467525), 1 (one) KAWS exclusive Tote Bag, 1 (one) KAWS exclusive sticker and 1 (one) novelty KAWS exclusive Artbook. CANNOT BE PURCHASED SEPARATELY 

5. Q: How can I get the KAWS exclusive sticker? 
A: You will get 1 (one) KAWS exclusive sticker for purchasing 1 (one) KAWS Collection Set.
or you will get 1 (one) KAWS exclusive sticker for purchasing 2 (two) KAWS products (KAWS Short Sleeve UT and/or KAWS Long Sleeve Sweatshirt). Multiple purchase applied and while the stock lasts. 

6. Q: On what time I can purchase KAWS Products? 
A: On 8 September 2023, you can purchase UNIQLO KAWS products through online (Web or Application) at 9 AM or directly go to UNIQLO Store on opening time at 10 AM. 

7. Q: Can I exchange/return the product that I bought on KAWS Collection Set? 
A: No, all products bought in KAWS Collection Set CANNOT be returned and/or exchanged. 

8. Q: I bought KAWS Products (not KAWS Collection Set), can I exchange or return it? 
A: Yes, for single purchase of KAWS Short Sleeve UT or KAWS Long Sleeve Sweatshirt can be exchanged or returned. Please refer to this link for the exchange and return policy. 

9. Q: Tell us about the current KAWS collection. 
A: There are 3 (three) different designs for KAWS Short Sleeve UT and 2 (two) different designs for KAWS Long Sleeve Sweatshirts with KAWS' signature "COMPANION" character design. For further information, please refer to this link

10. Q: I already purchased 2 KAWS T-shirt on 8 September but until September 9, I still haven't received my order yet.  
A: We apologize for the inconvenience, there will be a delayed notification for your online order from 8 September 2023 due to the possibility of high demand order of this Collection. Thank you for your kind understanding. 

11. Q: Why is there an error message while I want to add the KAWS product to my cart? 
A: The error happened because the product quantity you’re about to add is more than 2 (two) pieces. As information, the maximum order for KAWS product is 2 (two) pieces per design and size.  

12. Q: Should I update the UNIQLO App in to order KAWS? 
A: We suggest you to update the UNIQLO App before ordering for more smooth transaction. 

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