Help

Help UNIQLO Help

 

Q. How to pay with Gopay 

GoPay payment method can only be chosen on UNIQLO application on your smartphone. Please ensure that you already installed and log in to Gojek application on your smartphone. You need to complete the payment in Gojek app within 30 minutes. If the payment is not done within the time limit, the order will be cancelled and you will receive order cancellation email.  

*If you are using Android software, the system cannot direct you to Gojek application if you have both Gojek application and GoPay application. Hence, please ensure you only have Gojek application in order to complete the payment.

Please kindly refer to steps below for payment with GoPay: 
1. After choosing the product and the delivery option, you will be directed to the payment option. 
2. Choose payment with “GoPay” 
3. Click “Continue” and check your order  
4. After all the order is correct, click “Place Order” 
5. You will be directed to Gojek application. Please do not close the page. 
User-added image
6. Complete your payment on Gojek application. 
7. After the payment is done, you will be redirected to your UNIQLO account on “order received” page. 

 

FAQs:  
1. Q: How long is the time limit for payment with GoPay? 
A: The time limit is 30 minutes after you are directed to Gojek application. 

2. Q: Can I continue the payment if I already close the UNIQLO and Gojek app during payment process? 
A: No, the payment will be nullified and the order will be cancelled automatically by system within 30 minutes.

3. Q: Can I choose GoPay method if I order with PC or laptop on website? 
A: No, you cannot choose GoPay method if you order through website on PC or Laptop.

4. Q: Why am I not directed to Gojek app after click "Place Order"?
A: If you have Gojek app and GoPay app, the system cannot direct you to Gojek app. In order to be directed to Gojek app to complete the payment, please be willing to delete the GoPay app. Thank you for your understanding.

5. Q: Can I pay with GoPay Later?
A: Yes, if you choose GoPay as payment method, you can complete the payment with fund source GoPay Later. However, if you choose QRIS as payment method, you could not complete the payment with fund source GoPay Later.

Was this information helpful?

No
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via email or phone.
To allow us to improve our services we would appreciate your feedback regarding this information/article.
(Please note:
Make no response)