How can we help?

We are currently suspending sales of the UNIQLO x ANYA HINDMARCH packable bag "69 NAVY," which went on sale on Friday, November 22, 2024, due to color transfer occurring in some products. We apologize for any inconvenience caused. 

We will accept returns for customers who have purchased the product, so please check the following:

*Due to friction, color may transfer from the main bag to other items. 

*We will also accommodate cases where the conditions for exchange or return are not met, such as if you do not have the receipt or tag, or if the item has been used.　 

[Applicable products] 

Product number: 476123 
Product name: Packable bag　 
Color: 69 NAVY　 

[Customers who purchased in store] 

We will assist you at the store, so please contact the store where you purchased the product or the nearest store. 

 [For customers who purchased from the online store] 

We will send an email to the email address you used to purchase on Sunday, November 24th with instructions on how to proceed. 

If you would prefer to return the item in-store, you can also return it at your nearest store. Please ask the store staff. 

Please check. 

• We apologize, but for orders that have not yet been shipped, we are unable to make any changes to the order once it has been shipped. Please complete the process after receiving the product. 

• If you wish to return any other products besides the applicable product, please return them together with the product by cash on delivery after submitting the return request. 
  *Click here for 📢 Return and Exchange (Online & Store Purchase) here