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UNIQLO offers simple and practical on-site repairs to extend the life of your favorite UNIQLO products with RE.UNIQLO STUDIO available at UNIQLO La Piazza Kelapa Gading, UNIQLO Grand Indonesia and UNIQLO Senayan City store. RE.UNIQLO STUDIO service currently features 3 (three) types of services:

1. Repair: repairing damaged products.
2. Remake: Embroidery: changing the product as desired with embroidered images and writings.
3. Remake: Sashiko: traditional Japanese form of sewing geometric patterns.

FAQs:
1. Q: Where is RE.UNIQLO STUDIO located? 
A: RE.UNIQLO STUDIO currently located in 40 stores spread across 20 countries. In Indonesia, RE.UNIQLO STUDIO is present at UNIQLO La Piazza Kelapa Gading, UNIQLO Grand Indonesia and UNIQLO Senayan City. 

2. Q: When is the RE.UNIQLO Studio service available? 
A: The RE.UNIQLO STUDIO service was launched for the first time in Indonesia on November 10th. Henceforth, the service is available every day at UNIQLO La Piazza Kelapa Gading, UNIQLO Grand Indonesia dan UNIQLO Senayan City according to the booking queue. 
 
3. Q: Is the service possible for Non UNIQLO products? 
A: To ensure the quality of repair and remake, our service is only available for UNIQLO products (newly purchased or previously purchased by customers). 

4. Q: What are the services of RE.UNIQLO STUDIO? 
A: Currently in Indonesia we present 3 types of services: Repair (repairing damaged products), Remake: Embroidery (changing the product as desired with embroidered images and text) and Remake: Sashiko (traditional Japanese form of sewing geometric patterns). For more details, please visit RE.UNIQLO STUDIO Webpage.  
 
5. Q: Can I request other services outside the menu? 
A: RE.UNIQLO STUDIO can only provide Repair, Embroidery and Sashiko services in accordance with the menu and only for certain materials and products in accordance with the terms and conditions that can be repaired and remade to ensure the quality of service results. 

6. Q: Can I place an order or pick up at a different UNIQLO store? 
A: Orders and pick-up can only be taken at the same store where you requested the RE.UNIQLO STUDIO service and currently RE.UNIQLO STUDIO is only available in UNIQLO La Piazza Kelapa Gading, UNIQLO Grand Indonesia dan UNIQLO Senayan City. 
 
7. Q: How to calculate the cost for multiple Repair and Embroidery in one product? 
A: Please kindly check below for Re.UNIQLO Studio service prices:

- For Repair services, the price listed is the price per type of damage, price starting from IDR 25,000.
- For Embroidery service, the price listed is the price per image or word, which is IDR 70,000 per image or word.
- For Sashiko services, the price listed is the price per patch or stitch, price starting from IDR 80,000.  

8. Q: When is the pick-up time for the product? 
A: The pick-up time depends on the order queue. Please consult with our staff for the pick-up time. 
 
9. Q: Will I get a refund if I am not satisfied with the results? 
A: We will not process refunds. However, samples for Repair, Embroidery and Sashiko services will be shown to customers before payment. If the customer approves the sample results, they will then proceed with the payment and our staff will process the order. 
 
10. Q: Can I make payments for new products along with the RE.UNIQLO services at the RE.UNIQLO STUDIO booth? 
A: If you visit UNIQLO La Piazza Kelapa Gading, you can process the payment for new products that will use any RE.UNIQLO services at the RE.UNIQLO STUDIO cashier. If you visit UNIQLO Grand Indonesia, please process the payment for new products that will use any RE.UNIQLO services at the store cashier.  
 
11. Q: Why do I have to provide personal information such as name and mobile number as well as signature on the Customer Statement sheet? 
A: The customer's name and mobile number are needed to help staff contact the customer if the customer has not picked up the ordered product for more than 7 (seven) days. Customer's signature is required to confirm before service is rendered. All personal data will be destroyed within 7 (seven) days after the product is picked up.