Q. Can the pajama product that I bought be processed for refund ?
UNIQLO is committed to maintaining product quality for the health of its customers. Therefore, we cannot accept and exchange packaged products. Products Included in the Packaging such as Pajamas, Drape, Product Baby and packaging products both of from paper or hanger.
For information on product policies in this package, we have included it on the product page.
1. Products with strap packaging, for example pajamas, drape pants, and other lounge wear products.
2. Products in paper packaging, for example relaco pants, dry package t-shirts, airsm crew neck cotton t-shirts.
3. Products with seals for example baby products, and underwear.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Online Services
Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!
Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
