Q. My order shows delivered but it has not arrived
If your tracking information indicates that your order has been delivered to your address but you have not received the package yet, please check with the courier who contacted you before shipping the order or you can check your tracking number through the courier website via here
If you are still unable to locate your package, please reach out our Customer Support via any channels available below to investigate on your behalf as a priority.
Related FAQs
Related Q&A
Related Inquiries
Related information:
Contact UNIQLO Indonesia
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Online Services
Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!
Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.