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For orders placed BEFORE 7 October 2025, please follow below procedures to return the online purchased product: 

STEP 1. Read the return policy and check list 
Please check the return policy here and the check list on the return form. 
 
STEP 2. Fill in the Return Form returned product(s). 
Fill in the item return quantity (qty) and reason code. 
 
STEP 3. Pack & Return 
Pack items to return into a box/pouch and include the return form inside the parcel. 
Choose any courier company (with tracking system) and return to our warehouse at your own cost. 


STEP 4. Wait for Confirmation Email 
Confirmation email will be sent maximum 2 (two) working days after warehouse receive and verify the returned product. 
 
STEP 5. Refund 
The general refund process is within 7 - 14 working days (exclude Saturday, Sunday, public holidays), depends on the payment method and each bank's policy.