How can we help?

1. Click the refund form link that is stated on the return confirmation email. 
2. Click "Ya, saya setuju" and "next" after you read the terms of use and privacy policy of UNIQLO.
3. Please select the payment method you CHOSE at the time of ordering, NOT the method you would like the funds refunded. For customers who make payment by VA Bank Transfer, COD, Pay in Store, QRIS please select the “Bank Transfer / Virtual Account / COD / Pay in Store / QRIS” option to fill in the return and bank account details.

5. Fill in the required data.
6. Once all the data is correct and filled, click "Submit"
7. After you have successfully filled in the data on the refund form (ONLY FOR Bank Transfer, QRIS, Pay in Store, COD), you will receive an email titled "Formulir pengembalian dana Anda telah diterima/ Your refund form request has been received".          
8. If you do not receive above email in your inbox for several days after submitting the form, please check your spam / junk email folder. 

For payment with a credit card, you do not need to fill in the refund form on the email because the fund will be credited to the limit of the credit card which you used to purchase the order.

The estimation of the refund process is 7-14 working days (exclude Saturday, Sunday, public holiday) since you received refund confirmation email. Please note, there is no email notification once the refund is success. Please be willing to check your mutation or billing statement regularly. Thank you for your understanding.

For GoPay method, you do not need to fill in the refund form on the email because the fund will be credited to your GoPay balance within 1x24 hours since you receive the refund email.

Please note, there is no email notification once the refund is success. Please be willing to check your GoPay history regularly. Thank you for your understanding.

For QRIS, VA Bank Transfer, Pay in Store and COD (Cash on Delivery) payment methods, we CANNOT proceed your refund if the refund form is not being submitted.

Please check your inbox / junk / spam for the refund email from order@mail.uniqlo.co.id with the one of these below subjects to find your order and return number also the refund form link for you to fulfill them with your bank account.

• <UNIQLO Indonesia> Your return has been processed, or
• <UNIQLO Indonesia> Your Click & Collect has been processed

See above or click here to see the steps to fulfill the refund form. If we do not receive your form submission, Customer Support team may contact you if necessary.

The fund will be sent from UNIQLO-DOKU to the submitted bank account within 7-14 working days*. Please kindly check your mutation periodically. 
*Working days are excluding Saturday, Sunday and public holidays.