How can we help?

1. Click the refund form link that is stated on the refund email. 
2. Click "Ya, saya setuju" and "next" after you read the terms of use and privacy policy of UNIQLO.
3. Please select the payment method you CHOSE at the time of ordering, NOT the method you would like the funds refunded. For customers who make payment by VA Bank Transfer, Pay in Store or COD, please select the “Bank Transfer / Virtual Account / COD / Pay in Store” option.

5. Fill in the required data.
6. Once all the data is correct and filled, click "Submit"
7. After you have successfully filled in the data on the refund form (ONLY FOR Bank Transfer, Pay in Store, COD), you will receive an email titled "Formulir pengembalian dana Anda telah diterima/ Your refund form request has been received". 

For payment with a credit card, you do not need to fill in the refund form on the email because the fund will be credited to the limit of the credit card which you used to purchase the order.

The estimation of the refund process is 7-14 working days (exclude Saturday, Sunday, public holiday) since you received refund confirmation email. Please note, there is no email notification once the refund is success. Please be willing to check your credit card mutation or billing statement regularly. Thank you for your understanding.

For payment with QRIS, you do not need to fill in the refund form on the email because the fund will be credited to the payment origin or payment source (mobile banking/e-wallet) that you used to pay the order:

1. QRIS method with payment source GoPay: The fund will be credited to your GoPay balance maximum within 3 working days (exclude Saturday, Sunday, public holiday).
2. QRIS method with payment source mobile banking or e-wallet (except GoPay): The fund will be credited to your bank or e-wallet within 7-15 working days (exclude Saturday, Sunday, public holiday), depends on Bank's policy.

Please note, there is no email notification once the refund is success. Please be willing to check your bank mutation/ e-wallet history regularly.

⚠️If more than 15 working days (exclude Saturday, Sunday, public holiday) you still have not received the fund on your bank/e-wallet account, please contact the bank/e-wallet that you used for the QRIS payment for further from the bank's side. Thank you for your understanding.

For GoPay method, you do not need to fill in the refund form on the email because the fund will be credited to your GoPay balance within 1x24 hours since you receive the refund email.

Please note, there is no email notification once the refund is success. Please be willing to check your GoPay history regularly. Thank you for your understanding.

For VA Bank Transfer, Pay in Store and COD (Cash on Delivery) payment methods, the refund will be transferred to your bank account number. You can submit your account number via the form link sent within the refund notification email.

For VA Bank Transfer, Pay in Store, and COD payment method, you will receive 3 (three) email notifications, which are: 
a. Refund confirmation email which you will get after the product has gone through the verification process (1-2 working days since the product arrived at warehouse). 
b. Refund form submission email which you will get after you have submitted the refund form (google form). Please only submit the refund form just one time. 
c. Email notification after the refund is successful with estimation 7 - 14 working days after you submitted the refund form. 
*Working days are exclude Saturday, Sunday and public holidays.

The refund emails may be received through your inbox / junk / spam email folder. If you do not find the refund email on your inbox, please be willing to check the junk / spam folder.