Q. [Upcoming Update] How to Return An Online Order Placed (STARTS FROM 8 OCTOBER 2025)

Below are the steps for return for orders placed from 8 October 2025 onwards:
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STEP 1. Check the Return Policy and log in to your UNIQLO account 


STEP 2. Go to "Purchase History" and submit the return request
Below are the steps to submit the return form: 

  1. Go to 【Purchase History】 on 【Online】 section. 
  2. Click 【Return】on the ORDER number which contains the product that you want to return.
  3. Check the return condition. 
  4. Click 【Return】 on the PRODUCT that you want to return. 
  5. Choose the quantity and reason for return, then click 【Check selection details
  6. Repeat steps 3-5 for each item you want to return. 
  7. Click 【Check Form Details】 and then click 【Submit Form】 
  8. If you have lost the return slip, you can get the copy by clicking 【Print Label】 to download and print it. 
  9. If you already have the return slip, you can click 【Confirm Return
  10. Once the request has successfully submitted, you will get the Return Confirmation Email.
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STEP 3. Send the product along with the return slip to our warehouse
 


STEP 4. Wait for Refund Confirmation Email 
Confirmation email will be sent maximum 2 (two) working days after warehouse receive and verify the returned product. 

For example:  
Thursday, August 16th (Day-0) – product arrives at the warehouse.  
Tuesday, August 21st (Working Day-2) – maximum date the return confirmation email will be sent because there is a public holiday on the 17th followed by weekend on the 18th and 19th, so maximum.

STEP 5. Refund 
The general refund process is within 7 - 14 working days (exclude Saturday, Sunday, public holidays), depends on the payment method and each bank's policy. Click here for the refund details.

Most Asked Questions

1. Q: Why don't I see "Return" button? 
A: If there is no "Return" button that means that we cannot accept return requests from your purchase history because of the following reasons:

  • The return time limit has expired (more than 30 days since the shipment date).
  • The product has been altered.

2. Q: I lost the physical return slip, how to get it?
A:  Aside from the physical one, you can get the return slip:

  • During the return request process on your UNIQLO account as mentioned above, or  
  • On return details with below steps, or                  User-added image
  • On the return confirmation email that you will get once the return request has been submitted.
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