Q. Introduction｜Return & Exchange Policy Overview
Table of Contents
＊Return and Exchange Conditions
＊Where to do Returns and Exchanges
＊Related FAQ Articles
Return and Exchange Deadline
Store Purchases
Within 30 days of the date of purchase.
Online Orders
Within 30 days of the shipping date. You can check the return deadline on the [Purchase History] as below:
Products required for Returns and Exchanges
Products must be in brand-new condition unused, unwashed, and complete with all original accessories such as product tags, stickers, buttons, etc. Additionally, they must NOT fall under the category of “Products Not Eligible for Exchange or Return” listed below.
For purchases directly at the Store
Exchange can be made at any UNIQLO Indonesia store with the store's stock.
- Please bring the products along with the price tag and the Paper receipt or E-receipt.
For purchases at the Online Store
Exchange can be processed at any UNIQLO Indonesia store with the store's stock. Products can be exchanged for a different size or color in-store.
Return can only be processed by sending the product to the warehouse.
- For exchanges, Purchase Invoice from [Purchase History] at the APP is required. Please prepare it and bring it along with the product and the price tag.
- For returns, the Return Slip paper is required. Please send it along with the product and the price tag.
Products that Cannot be Exchanged or Returned
- Products that have been used or washed
- Products that are scratched, damaged, dirtied, or soiled
- Products that have scents (smell, perfume, etc)
- Products that have been hemmed or altered
- Accessories (including glasses, bags, caps, belts, socks, room shoes, etc)
- Innerwear (including underwear and bras)
- Baby products
- Used clothing sold at RE.UNIQLO, and products that have undergone repair services
Additional items required for Exchange or Return
Along with the product, below items are required for exchange or return:- Paper receipt / e-receipt / e-invoice
- Price tags (paper tags with barcodes and prices)
- Attention tag (tag with handling instructions)
Store Purchases
Exchange
At any UNIQLO Indonesia stores
Online Orders (including Click & Collect, Order & Pick, Home Delivery)
Exchange
At any UNIQLO Indonesia stores
Return
UNIQLO Online Return Warehouse
001-80332160290
PT. Cella Logistik Warehouse. Jl. Cakung Cilincing No.27 1, RT.1/RW.6, Cakung Timur Kec. Cakung, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13910, Indonesia
Store Purchases
1. Exchange Policy (here)
2. How to Exchange (here)
Online Purchases
1. Return & Exchange Policy (here)
2. How to Return (here)
3. How to Exchange (here)
4. How to calculate refund amount (here)
5. About Refund Method & Timeline (here)
Others:
1. Frequently Asked Questions about Return & Exchange (here)
Contact UNIQLO Indonesia
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