Q. Same Day Click & Collect
⚠️ALL Same Day Click & Collect is processed from our online warehouse (not store's stock). So, it needs time for packing and delivery process to stores.⚠️
Enjoy the Same Day Delivery to the selected stores for Click & Collect service. Complete your payment before 12.00 WIB and you can collect the order on the same day at 19.00 - 21.00 WIB at the selected store here (T&C applied). Below is the C&C process:
Available Stores for Click & Collect Same Day
Below is the selected stores for Click & Collect Same Day:
1. UNIQLO Lotte Shopping Avenue
2. UNIQLO Grand Indonesia
3. UNIQLO Senayan City
4. UNIQLO Pondok Indah Mall 3
5. UNIQLO Bintaro Jaya Xchange
6. UNIQLO AEON Mall BSD
7. UNIQLO Summarecon Mall Serpong
8. UNIQLO Lippo Mall Puri
9. UNIQLO One District Puri
10. UNIQLO Grand Galaxy Park
11. UNIQLO Grand Metropolitan Mall
12. UNIQLO Summarecon Mall Bekasi
13. UNIQLO Mall of Indonesia
14. UNIQLO La Piazza
Ordering Time for Click & Collect Same Day
Place your order and complete the payment within 00.01 WIB - 11.59 WIB to have your order delivered within the same day to the selected store. Please note that system needs time to confirm the payment as below:
1. For VA Bank Transfer, system needs maximum 1.5 hours (90 minutes) to confirm (verify) the payment after you paid.
2. For Gopay/QRIS, system needs maximum 90 minutes to confirm (verify) the payment after you paid.
If the payment is done outside the mentioned time and the order has alteration service / gift wrap, the normal delivery estimation will be applied. Below is the estimated delivery time:
Collection time
The click & Collect order will be ready to pick up by 19.00 - 21.00 WIB.
When picking up the order at the store, you can show the barcode shown on the email or show the details of order with status "Ready to pick up" on your order history.
You will have 14 days to collect your Click & Collect order in the UNIQLO store from the arrival date.
FAQs:
1. Q: Does the same day service apply for Click & Collect at all stores?
A: No, same day service only applied at some selected stores and. Click here for the list of the stores that have same day service. For other stores and every order with alteration and gift wrapping service, apply the regular estimated process time.
2. Q: Does the same day service also apply for home delivery?
A: No, same day service only available for Click and Collect method to the selected stores.
3. Q: Can I collect the order right away after payment?
A: No, Click & Collect orders cannot be picked up right away after the payment. Please be willing to wait until you receive the email with a barcode or until the order status is updated to “Ready to Pick Up”.
4. Q: It’s been 2 hours since I paid, but I still haven’t received the email barcode. Can I just collect the product at the store without the email barcode?
A: If you haven’t received the email with a barcode and the order status is still “preparing” or “shipped”, that means your order is still processed and not yet ready to be picked up.
Please be willing to wait until you receive the email with a barcode or until the order status is updated to “Ready to Pick Up”.
5. Q: I ordered a Click & Collect order to UNIQLO Senayan City on 11.58 WIB and paid on 12.03 WIB. Can I collect my order at the store by the same day?
A: No, the cut off time for same day service is 11.59 WIB. Therefore, if you pay above that time, it will be processed by regular service, which is 1 - 2 days.
6. Q: For same day service, when will the order be ready to be picked up at the store?
A: For same day service, the order will be ready to be picked up at the store around 19.00 - 21.00 WIB.
7. Q: I can’t come to the store to pick up my order, can I ask my friend to do it?
A: Yes, you can ask the relatives or online driver to pick up your package at the store by informing below document to the related person:
- Screenshot of the pick up barcode on email, or
- Screenshot of order details that shows the status “Ready to Pick Up”
Contact UNIQLO Indonesia
CHAT SUPPORT
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Online Services
Online Shopping Guideline
First time shopping at UNIQLO online? Worry not! You can follow our easy guideline to order your desired product. For first time UNIQLO App downloader, you can also get a Welcome Coupon 25k. Let's get started!
Bulk Purchase
Enjoy 10% off and free shipping for order with minimum Rp10,000,000 for team outfit, uniforms, gifts and more!
