How can we help?

We thank our customers who have shopped at UNIQLO store or website. Share with us about your experience after using UNIQLO products. You will get opportunity to get 1 (one) FREE product 469768 W's HEATTECH Regular Crew Neck T-Shirt | Long Sleeve or 469977 M's HEATTECH Crew Neck T-Shirt | Long Sleeve (choose one) for the review uploaded within period 1 – 30 November 2024. We will select the 200 best reviewers and the winners will be announced on 15 December 2024.

The review can show about product in terms of material, function, fit, comfort and we are also open to receive your input or suggestions to improve UNIQLO products even better. You can check about that through the UNIQLO update (please click the link to find out more).

Q&A
1. Q. Who has the opportunity to join the Product Sampling Program?
A. Every customer who has purchased products at UNIQLO store or website will get email regarding purchase history of the product that has purchased. Customers can give review through UNIQLO.com/id starts from 1 – 30 November 2024, then the customers will get opportunity to get our FREE product.

2. Q. How do I leave a review?
A. Go to your purchase history on the website or your UNIQLO App, scroll the page product you would like to leave a review on, and click “WRITE A REVIEW”
Click here for more details about how to submit Product Review.

3. Q. How will my review be enrolled in the Product Sampling Program?
A. The purpose of collecting product reviews is to use the impressions and evaluations of customers who have worn certain products as reliable opinions that can be used as a reference by other customers who intend to purchase the same product.

When writing a review, please specify your impressions of the product (material, fit, occasion of wearing, comfort, etc.) when you wear the product.
For the product size, it will be very helpful if the height of the wearer and the size of the product worn can be provided.  
While we would love to know your satisfaction with the products, please also feel free to let us know your dissatisfactions, if any.

You may refer to below conditions when writing review:
*Keep your review focused on the product.
*Refrain from mentioning competitors or the specific price you paid for the product
*Do not include any personally identifiable information, such as full names.
*Contact our Customer Support if you have issues that are not product-related such as order status or services at UNIQLO stores.
For more details about UNIQLO website terms of use, please click here

4. Q. What product do I have to review to stand a chance to be enrolled in the Product Sampling Program?
A. You can review any product you have purchased on UNIQLO store or website/application.

5. Q. When will this Product Sampling Program period run?
A. Review that is sent from 1 – 30 November 2024 will get opportunity to get 469768 W's HEATTECH Regular Crew Neck T-Shirt | Long Sleeve or 469977 M's HEATTECH Crew Neck T-Shirt | Long Sleeve (choose one). Total 200 winners will be announced on 15 December 2024.

6. Q. How will I be notified if I have been selected for the Product Sampling Program? 
A. You will receive a notification email through your email address registered for UNIQLO Membership

7. Q. How do I collect my free product?
A. Please refer to below steps to collect the FREE product:
-Customers who get email notification as the winner will receive coupon that will be sent automatically to their UNIQLO membership account.
-The winner may come to the nearest (any) UNIQLO store and show the coupon to the store’s cashier.
-The cashier staff will help to redeem your coupon to get the FREE product.
-The product that has picked up cannot be exchanged.
Please be note that the coupon redemption period is 2 (two) weeks from receiving the coupon in the Application.

8. Q. If I am selected for the Product Sampling Program, will I automatically remain in the program and receive a free product in every batch run?
A. No, you will not automatically continue to be enrolled in the product review program.
We will always renew the mechanism every period and you could still have a chance to be picked in product review program.