About UNIQLO Coupon
Table of Contents
＊Types of Coupons
＊How to Use Coupons
＊How to Check Available Coupons and Conditions
＊Important Notes
The method of obtaining, usage conditions, and applicable stores vary depending on the coupon. Please refer to the details below:
Acquired coupons will appear in the “Coupons” section of your membership page.
[How to log in: click here]
Scan your membership card at the register and select the coupon you wish to use on the payment screen.
Staff-Assisted Checkout:
Scan your membership card and inform the staff of the coupon you wish to use.
Note: Please check each coupon for details on whether it can be combined with others.
[How to order: click here]
1. Click on "Coupon" on the Shopping cart screen or purchase procedure screen.
2. Select the desired coupon and click "Apply" (you are not required to enter a code into the13-digit code field)
3. Only coupons that meet the purchase requirements can be applied. To view coupon purchase requirements, please access the coupon page and click "Details."
Note:
If you cannot access the coupon page, follow these steps:
＊Types of Coupons
＊How to Use Coupons
＊How to Check Available Coupons and Conditions
＊Important Notes
Types of Coupons
The method of obtaining, usage conditions, and applicable stores vary depending on the coupon. Please refer to the details below:
New App Download Coupon
Customers who download the UNIQLO app for the first time and register their online store membership information will receive a coupon.
- Discount: Rp25,000 off purchases of Rp250,000 or more.
- Applicable Stores: UNIQLO physical stores and UNIQLO online store.
- Validity Period: Until the end of the month following the month of issue.
Online Store Welcome Coupon
Customers who register for the online store for the first time will receive a Welcome Coupon.
- Discount: Rp25,000 off purchases of Rp250,000 or more.
- Applicable Stores: UNIQLO online store only
- Validity Period: 31 days from the date of issue (including the day of issue) Example: If registered on 1 November, valid until 1 December
Note: Customers re-registering with an email address previously used are not eligible for this offer.
Birthday Coupon
- Discount: Rp25,000 off purchases of Rp250,000 or more.
- Applicable Stores: UNIQLO online store only.
- Issue Date:
If registered by the end of the month prior to your birthday month: issued on the 1st of your birthday month
If registered during your birthday month: issued on the registration date (same-day issuance) - Validity Period: Until the end of your birthday month.
How to Use Coupons
Please be aware that you will only be able to redeem your coupon in-store if you have linked your UNIQLO.com account and your UNIQLO app accounts.Acquired coupons will appear in the “Coupons” section of your membership page.
[How to log in: click here]
For in-store purchases
Self-Checkout: Scan your membership card at the register and select the coupon you wish to use on the payment screen.
Staff-Assisted Checkout:
Scan your membership card and inform the staff of the coupon you wish to use.
Note: Please check each coupon for details on whether it can be combined with others.
For online orders
Apply the coupon in your cart before placing your order. Coupon will NOT be automatically applied. [How to order: click here]
1. Click on "Coupon" on the Shopping cart screen or purchase procedure screen.
2. Select the desired coupon and click "Apply" (you are not required to enter a code into the13-digit code field)
3. Only coupons that meet the purchase requirements can be applied. To view coupon purchase requirements, please access the coupon page and click "Details."
Note:
- Only one coupon can be used per order. Multiple coupons cannot be combined.
- If you have multiple accounts, please log in using the same email address registered with the app.
How to Check Available Coupons and Conditions
You can check available coupons and their conditions from the “Coupons” section of your membership page.If you cannot access the coupon page, follow these steps:
App / Online Store
Customers who download the UNIQLO app for the first time and register their online store membership information will receive a coupon.
- Tap the [person icon] at the bottom right or top right.
- Tap “Coupons”.
- Tap the displayed coupon.
Important Notes
- Coupons have an expiry date. Please check the relevant coupon for details.
- Coupons are for personal use only and cannot be transferred to third parties, whether for free or for payment.
- Coupons cannot be used for gift card purchases, alteration fees, or gift kits (wrapping, boxes, etc.). Example: If you have a coupon for Rp25,000 off purchases of Rp250,000 or more, it applies only when the total product amount in one transaction is Rp250,000 or more (excluding gift card fees, alteration fees, and gift kit charges).
- Coupons cannot be exchanged for cash.
- Coupons transferred from others cannot be used.
- Coupons cannot be used for orders marked “Ship individually when ready.”
- If you cancel your order within 30 minutes, the coupon will be reissued. However, if the product is returned to the warehouse due to missed collection deadlines or other customer-related reasons, the coupon will not be reissued.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Email
*One of our friendly customer support agents will get back to you via email within 1 business day.
*For anything time critical please call us via our customer support phone line.
*For anything time critical please call us via our customer support phone line.
Toll Free Phone Number
Toll Free Phone Number
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Toll Free Number
001-803-3216-0290
For Telkomsel users
0-800-14-01963
001-803-3216-0290
For Telkomsel users
0-800-14-01963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
