IMPORTANT ANNOUNCEMENT: Contact Center Service Update

We sincerely apologize for any inconvenience caused by the current technical system issues affecting our Contact Center services. To ensure you can still reach us, please refer to the following updated information:

Telephone Services (Toll-Free)

For customers wishing to contact us, please use the following channels:

- General Number: (001) 80332160290
- Specifically for Telkomsel Users: If the above number is unavailable, you can reach us via: (0) 8001401963

Customer Support Operating Hours

Our team is available to assist you during the following times:

- Monday - Sunday
- 09:00 AM - 06:00 PM WIB
- (Including Public Holidays)

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CHAT SUPPORT

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IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)

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*For anything time critical please call us via our customer support phone line.

Toll Free Phone Number

Toll Free Phone Number
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)

Toll Free Number
001-803-3216-0290
For Telkomsel users
0-800-14-01963

Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)