If an Error Occurs on The App or Website
If an Error Occurs on The App or Website
*If you have tapped the [Place Order] button, your order may have been placed. Please tap the order details in [Purchase History] to check the order status.
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The message "An error has occurred. Please try again or try again later." is displayed
An error may have occurred due to a temporary network outage.
We apologize for the inconvenience, but please check your network connection status and try the purchase process again. -
Displays "Service currently unavailable" or "System error"
<If you are using the app>
Information about the error may be remaining in your browser, so please try deleting your cookies and clearing your cache .
Updating to the latest version may resolve the issue.
*If you are using an Android device, please try clearing the app's cache.
If the problem persists, please use the online store via your browser (Safari, Google Chrome, etc.).
<For PC/smartphone users>
*If the problem persists, please try using a different browser.
(Example: If you are using Safari, try using Google Chrome.) -
Displays "502 Bad Gateway" or "504 Gateway Time-out"
If your order is not displayed in your [Purchase History], please check the contents of your shopping cart and try purchasing again.
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Unable to remove items from cart
Please tap the [Delete] button located below the product information.
If you are unable to delete the item using the method above, please check the following.
*An expired coupon may be applied to your shopping cart. If an expired coupon is applied, please remove the coupon before removing the product.
*Cached data may be preventing you from removing items from your cart. Please try clearing your cache -
The order was automatically canceled
Please check here, for more information.
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I haven't received an order confirmation email / There is no order in my [Purchase History]
Even if you do not receive an email , if your order is displayed in your [Purchase History], it will not affect shipping. If your order is not displayed in your
[Purchase History], please check the contents of your shopping cart and proceed with the purchase again.
*If the issue persists after checking the above, please contact us using the email form below.
Click here for the email form regarding site system errors.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
001-803-3216-0290
For Telkomsel users
0-800-14-01963
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
