Bulk Purchase Information
- Bulk Purchase is made by a company/institution in large quantities for certain purposes
- You can make bulk purchases on the UNIQLO website/app here
- There is a 10% discount with a minimum purchase of IDR 10,000,000.
Purchase Mechanism:
【Bulk Order Procedure (Ship to Address)】
Below is procedure of bulk order:
- You can register the order by fill in the form within this link.
- You will receive an email which contains the order number, for example: 2024XXX-XXXX.
Please expect the confirmation of product availability (quotation) within 1 business day (excluding Saturday, Sunday and public holiday). The bulk purchase PIC will check the availability of the product you ordered. For example, if you submit the bulk order form on Friday, 8 November 2024 and then you will receive the quotation email on Monday, 11 November 2024 at maximum 18.00 WIB.
- After checking product availability, you will receive an email titled “[2024XXX-XXXX] Konfirmasi Pesanan Bulk Purchase UNIQLO” containing a quotation for your order. Please reply to the quotation email with “Reply all” within 1x24 hours by:
- If you agree and reply it "Lanjut", then our team will allocate the products ordered with estimation time of 4 - 7 working days.
- Once the product has fully allocated (4 - 7 working days), our Bulk Purchase Team will contact you via email / phone call to confirm about the payment process on UNIQLO APP. There fore please be willing to wait and kindly check the email regularly.
- For the delivery estimation (after you complete the payment), it will follow our regular delivery estimation time. You could refer on the table below here for the details.
⚠️IMPORTANT POINTS⚠️
1. If we do not receive the reply within 1x24 hours since the email was sent, the order will be canceled automatically and the order process cannot be continued.
2. You will receive a “Blocked” email notification due to a “non-reply” email. However, as long as you reply with “Reply all” which include bulkpurchase@uniqlo.co.id email address, then your email is still accepted by our system.
3. Below is the delivery estimation time:
【Terms & Condition of Bulk Purchase and The Discount】
Below is the terms & conditions of bulk purchase and its exclusive discount:
- Customers will get 10% discount with a minimum purchase of IDR 10,000,000 with normal price items, valid for online purchases only.
- Value Buy or Limited Offers, all shopping bags (paper and eco friendly) are not eligible for Bulk Purchase discount. The 10% discount is only applied to normal price items*. In order to get Value Buy or Limited Offers prices, please purchase from our EC site.
- Bulk Purchase for UT and Special Collaboration are not allowed, due to limited stock.
- Payment is only available via bank transfer. We require 1 (one) business day to confirm the payment.
- Orders will be delivered to your delivery address.
- Bulk Purchase items cannot be exchanged or returned.
- We cannot send samples or change orders that have been placed.
- The item price is the price applicable on the purchase date.
- Printing or embroidery services are not available for purchased items.
【About Tax Invoice】
You can request for the tax invoice by sending the required documents to bulkpurchase@uniqlo.co.id with subject: Request Faktur Pajak / Tax Invoice
Once you sent the email with the documents below, you will not receive a reply email. However, your request will be processed and you will receive confirmation of the relevant Tax Invoice within 3 - 5 working days (excluding Saturdays, Sundays and public holiday).
Please send the documents below to bulkpurchase@uniqlo.co.id:
For Individuals / Organizations / Private Companies
Please attach the following information:
- Company Tax ID Number (NPWP) (in pdf format)
- Company SPPKP (in PDF format)
- A signed statement / In-store Purchase Statement (in PDF format; document format will be provided in-store)
- Purchase receipt or order invoice (in PDF format. All parts of the receipt/invoice must be clearly visible)
For Government / Treasurers / State-Owned Enterprises
Customers (Government /Treasurers/State-Owned Enterprises) are required to provide the following information:
- Please inform us whether you would like to receive a combined tax invoice or separate invoices for each purchase receipt (if there is more than one purchase receipt).
- Please inform us of the tax invoice code used (020 or 030).
- Please inform us whether the customer will pay the VAT and Income Tax Article 22 themselves. If so, please fill out the “Statement Letter” form.
- Attach proof of initial payment to UNIQLO.
- Attach proof of Income Tax Article 22 deduction (NPWP PT Fast Retailing Indonesia (UNIQLO): 0032755191012000).
- VAT and Income Tax Article 22 refunds will be processed if points (c), (d), and (e) are fulfilled.
1. Q : How do I make a bulk purchase?
A: You can make bulk purchases on the UNIQLO website/app here.
2. Bulk Purchase Terms & Conditions
- Customers will get 10% discount with a minimum purchase of IDR 10,000,000 for normal price items, valid for online purchases only.
- Value Buy or Limited Offers, all shopping bags (paper and eco‑friendly) are not eligible for Bulk Purchase discount. The 10% discount is only applied to normal price items*. In order to get Value Buy or Limited Offers prices, please purchase from our EC site.
- Bulk Purchase for UT and Special Collaboration are not allowed, due to limited stock.
- Payment is only available via bank transfer. We require 1 (one) business day to confirm the payment.
- Orders will be delivered to your delivery address.
- Bulk Purchase items cannot be exchanged or returned
- We cannot send samples or change orders that have been placed.
- The item price is the price applicable on the purchase date.
- Printing or embroidery services are not available for purchased items.
Your order will be verified within 1-2 working days after receiving the order form. We will send you an order confirmation via email.
4. Is there any special price for Bulk Purchase?
You will get 10% discount with a minimum purchase of IDR 10,000,000 for normal price items, valid for online purchases only.
The 10% discount does not apply to Value Buy or Limited Offers items, and all shopping bags (paper and eco‑friendly).
5. Can I get the 10% discount at stores also?
The 10% discount will no longer apply in stores. We’re introducing a new approach to improve service efficiency and ensure a smoother shopping experience.
6. When will this update take effect?
Starting August 3rd, 2026, you’ll see this new approach in stores.
7. Can I get a tax invoice for my Bulk Purchase?
Yes, please contact our Customer Support Staff via bulkpurchase@uniqlo.co.id
8. Can I get a paper bag for my Bulk Purchase?
No. Your order will be packed in a carton box.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
(0) 8001401963
Customer Support Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
0-800-14-01963
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
