How can we help?

When accessing your account, after our new website launches, you will be required to reset your password as we make improvements to our system. You may keep the existing password or choose a new, stronger password.

1. Click on FORGOT YOUR PASSWORD on the Log in page.

2. After clicking the FORGOT YOUR PASSWORD button, the reset password screen will appear. Please ENTER e-mail associated with your UNIQLO Indonesia account. (if you do not have access to the email, you may have to create a new account)

3. Enter your password and press Change my password. Please note you can use your old password or create a new one, totally up to you. Password must be 8 – 20 letters, and contain both letters and numbers, please be sure to use the following symbols   !"#$%&'()*+,-./:;<=>?@[]^_`{}|~ as well. 

4. You will then get redirected to a page to confirm you've successfully changed you password.

5. Click on UNIQLO HOME or go to the LOG IN page and try logging in again with your email and updated password. You should successfully be able to log in to your account.

Your coupon will still be saved and can be used once the site is updated. You can check the coupon on the membership page on the [Coupons] page.

After the update, any products saved in your Wishlist saved before 8 October 2025, will be removed automatically.

We suggest to bookmark any items in your browser as you will need to add them back into your Wishlist again after our new website launches.

You may create a new Wishlist after the site re-opens on 8 October 2025. After the site relaunch, you will also be able to add products by size to your Wishlist in addition to choosing products and colors

“Order History” for online order list has changed [Purchase history] on [Online] section. 

For order before 7 October 2025, you can check it by clicking the “Order placed before October 7th, 2025" button as below picture.

Below are the steps for return for orders placed from 8 October 2025 onwards:

STEP 1. Check the Return Policy and log in to your UNIQLO account 

STEP 2. Go to "Purchase History" and submit the return request
Below are the steps to submit the return form: 

1. Go to 【Purchase History】 on 【Online】 section. 
2. Click 【Return】on the ORDER number which contains the product that you want to return.
3. Check the return condition. 
4. Click 【Return】 on the PRODUCT that you want to return. 
5. Choose the quantity and reason for return, then click 【Check selection details】
6. Repeat steps 3-5 for each item you want to return. 
7. Click 【Check Form Details】 and then click 【Submit Form】 
8. If you have lost the return slip, you can get the copy by clicking 【Print Label】 to download and print it. 
9. If you already have the return slip, you can click 【Confirm Return】
10. Once the request has successfully submitted, you will get the Return Confirmation Email.

1. Q: Why don't I see "Return" button? 
A: If there is no "Return" button that means that we cannot accept return requests from your purchase history because of the following reasons:

• The return time limit has expired (more than 30 days since the shipment date).
• The product has been altered.

2. Q: I lost the physical return slip, how to get it?
A:  Aside from the physical one, you can get the return slip:

• During the return request process on your UNIQLO account as mentioned above, or  
• On return details with below steps, or                  

• On the return confirmation email that you will get once the return request has been submitted.

For orders placed BEFORE 7 October 2025, please follow below procedures to return the online purchased product: 

STEP 1. Read the return policy and check list 
Please check the return policy here and the check list on the return form. 
 
STEP 2. Fill in the Return Form returned product(s). 
Fill in the item return quantity (qty) and reason code. 
 
STEP 3. Pack & Return 
Pack items to return into a box/pouch and include the return form inside the parcel. 
Choose any courier company (with tracking system) and return to our warehouse at your own cost. 

STEP 4. Wait for Confirmation Email 
Confirmation email will be sent maximum 2 (two) working days after warehouse receive and verify the returned product. 
 
STEP 5. Refund 
The general refund process is within 7 - 14 working days (exclude Saturday, Sunday, public holidays), depends on the payment method and each bank's policy.