Q. Email Settings
To ensure the safe use of our online store, UNIQLO will need to verify your email address.
If you are an Online Store member who has not had your email address authenticated, we ask you to perform email address authentication upon logging in after 7 October 2025. For instructions on email verification, click here.
Please use the following settings to ensure that you can receive emails from UNIQLO. If you have domain settings in place, please register the part of each email address that follows the “@” mark.
Even if you have not personally configured your email receipt settings, your provider may have done so in your place. Please check with your provider.
For information on other cases of the non-delivery of emails or if you have not received the email to verify account, you may refer to below information:
*Please note that setting methods differ depending on the provider.
Reception Settings
Please configure your settings so that you can receive emails from UNIQLO email addresses (domain). Even if you have not touched your email settings, it may be set by the company that you have a contract with.
Junk Email Filter Settings
For some reason, emails containing URLs may be regarded as junk email. Please check your spam/junk folder for this email.
Block Spoofed Email Settings
Spoofed emails are email messages with a forged sender address. If there is a suspicion of spoofing, the email will be blocked, so please try receiving mail after disabling the "block spoofed emails function".
Confirmation of Registered Email Address
Please confirm that the registered email address is correct. Emails may not be delivered to the following email addresses. If you have multiple email addresses, please consider changing to another email address. Addresses with consecutive dots, such as "...", addresses with a dot before the at sign, like “.@”, addresses with character strings containing symbols other than (. ! # $% &'* +? / =? ^ _ {|} ~), Please change your email address when you change to a new rate plan with the three major mobile carriers.
Check email reception status
The email delivery may be delayed due to the server status. Please refresh the inbox folder. Also, make sure that your mailbox is not full. If your order has been completed, you can check the details and status of your order in [Order History] on the UNIQLO app, or [Purchase History] on the website (desktop / mobile browser)
Online Store Order Status
Even if you do not receive the email, shipping information will not be affected on your [Purchase History] on the application or website (desktop / mobile browser)
If you change your email address after completing your order, we will not be able to send an email about your order to the new email address. Please check [Order History] by logging in to your account, for the details and status of your order.
*Emails cannot be resent.
*You will be unsubscribed from the e-Newsletter if we detect that emails have been blocked multiple times. If you do not receive the e-Newsletter after checking the above settings, please contact us via our Live Chat button found below. Live Chat Support is available Monday – Sunday, 9.00 – 18.00 WIB.
If you are an Online Store member who has not had your email address authenticated, we ask you to perform email address authentication upon logging in after 7 October 2025. For instructions on email verification, click here.
Please use the following settings to ensure that you can receive emails from UNIQLO. If you have domain settings in place, please register the part of each email address that follows the “@” mark.
Even if you have not personally configured your email receipt settings, your provider may have done so in your place. Please check with your provider.
- Order notification emails: order@mail.uniqlo.co.id
- E-Newsletter emails: enewsletter@idenews.uniqlo.com / enews@uniqlo.co.id
- Customer Support Email Address: customersupport@uniqlo.co.id
- Customer Notification emails such as (but not limited to) Order Confirmation, Returned Item Confirmation, etc.: noreply@uniqlo.co.id
- Bulk Order Email Address: bulkpurchase@uniqlo.co.id
For information on other cases of the non-delivery of emails or if you have not received the email to verify account, you may refer to below information:
*Please note that setting methods differ depending on the provider.
Reception Settings
Please configure your settings so that you can receive emails from UNIQLO email addresses (domain). Even if you have not touched your email settings, it may be set by the company that you have a contract with.
Junk Email Filter Settings
For some reason, emails containing URLs may be regarded as junk email. Please check your spam/junk folder for this email.
Block Spoofed Email Settings
Spoofed emails are email messages with a forged sender address. If there is a suspicion of spoofing, the email will be blocked, so please try receiving mail after disabling the "block spoofed emails function".
Confirmation of Registered Email Address
Please confirm that the registered email address is correct. Emails may not be delivered to the following email addresses. If you have multiple email addresses, please consider changing to another email address. Addresses with consecutive dots, such as "...", addresses with a dot before the at sign, like “.@”, addresses with character strings containing symbols other than (. ! # $% &'* +? / =? ^ _ {|} ~), Please change your email address when you change to a new rate plan with the three major mobile carriers.
Check email reception status
The email delivery may be delayed due to the server status. Please refresh the inbox folder. Also, make sure that your mailbox is not full. If your order has been completed, you can check the details and status of your order in [Order History] on the UNIQLO app, or [Purchase History] on the website (desktop / mobile browser)
Online Store Order Status
Even if you do not receive the email, shipping information will not be affected on your [Purchase History] on the application or website (desktop / mobile browser)
If you change your email address after completing your order, we will not be able to send an email about your order to the new email address. Please check [Order History] by logging in to your account, for the details and status of your order.
*Emails cannot be resent.
*You will be unsubscribed from the e-Newsletter if we detect that emails have been blocked multiple times. If you do not receive the e-Newsletter after checking the above settings, please contact us via our Live Chat button found below. Live Chat Support is available Monday – Sunday, 9.00 – 18.00 WIB.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Email
*One of our friendly customer support agents will get back to you via email within 1 business day.
*For anything time critical please call us via our customer support phone line.
*For anything time critical please call us via our customer support phone line.
Toll Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Toll Free Phone Number
(001) 80332160290
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
