The product I received is not what I ordered

Q. The product I received is not what I ordered

We apology for the inconvenience caused. If the product(s) you have received were incorrectly sent by our warehouse, please reach out our Customer Support via any channels available below and we will do investigation for you as a priority.

However beforehand, kindly please check your invoice to ensure the sizes/ colours you have selected were correct. If you have ordered the incorrect size please follow our change of mind return process.

Was this information helpful?

YES

If our FAQs did not answer your question and you need further assistance,
please contact our customer support team via chat, email or phone.

Please let us know why this article is not helpful.

The information is hard to understand.

This isn’t the information I was looking for.

The information displayed does not match the topic or category.

I do not agree with policy or procedure on this subject.

Others

Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know your feedback to improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your valued feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:

Send

Related FAQs

Related Q&A

Related Inquiries

Related information:

Contact UNIQLO Indonesia

CHAT SUPPORT

*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)

*One of our friendly customer support agents will get back to you via email within 1 business day.
*For anything time critical please call us via our customer support phone line.

Toll Free Phone Number

Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)

Toll Free Phone Number

(001) 80332160290

Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)