About Edit Membership Account Profile
About Edit Membership Account Profile
* Confirm/Change Member Information
* Change Email Address
* Two-Factor Authentication
* Change Password
* Order Settings (Delivery Method/Payment Method)
* Credit Card (Register/Change/Delete)
* Notification Settings (Personalization Settings)
* Please Check
*Environment-dependent characters and machine-dependent characters (circled numbers, Roman numerals, emojis), symbols, and spaces cannot be used.
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In the case of the Uniqlo app
1. Tap the [person icon (membership card)] in the lower right corner of the home screen.
- Login is required.
3. Tap [Change Member Information]
4. After changing your membership information, check for any errors and tap [Change]. -
For online stores
1. Tap the [person icon] in the upper right corner of the homepage.
- *Login is required.
3. Tap [Change Member Information] in Member Information Details.
4. After changing your membership information, check for any errors and tap [Change].
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In the case of the Uniqlo app
1. Tap the [person icon (membership card)] in the lower right corner of the home screen.
- *Login is required.
3. Tap [Change email address]
4. Enter your new email address twice and tap [Confirm].
5. Check for any errors and tap [Send verification code].
6. Enter the "verification code" sent to the email address you entered, along with your password, and tap [Next].
7. Tap [Change] -
For online stores
1. Tap the [person icon] in the upper right corner of the homepage.
- *Login is required.
3. Tap [Change Email Address] under "Member Email Address"
4. Enter your new email address twice and tap [Confirm].
5. Check for any errors and tap [Send verification code].
6. Enter the "verification code" sent to the email address you entered, along with your password, and tap [Next].
7. Tap [Change]
Please see below for setup instructions.
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In the case of the Uniqlo app
1. Tap the [person icon (membership card)] in the lower right corner of the home screen.
- *Login is required.
3. Tap [Two-Step Verification], then tap [Register Phone Number].
4. Enter a phone number that can receive SMS messages and tap [Next].
5. Once you receive the verification code via SMS, enter the 6-digit code in the verification code input field and tap [Register].
If the verification is successful, "Verification complete" will be displayed. -
For online stores
1. Tap the [person icon] in the upper right corner of the homepage.
- *Login is required.
3. Enter a phone number that can receive SMS messages and tap [Next].
4. Once you receive the verification code via SMS, enter the 6-digit code in the verification code input field and tap [Register].
If the verification is successful, "Verification complete" will be displayed.
Q&A
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Q. Is it okay to use the same mobile phone number for two-factor authentication as the phone number used for member registration?
A. Any mobile phone number capable of receiving SMS messages is acceptable, whether it's registered or not.
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Q. I have multiple accounts. Can I use the same phone number to set up two-factor authentication for each account?
A. No, you cannot.
If you try to set it up with a phone number that has two-factor authentication enabled, you will receive a message saying, "This phone number is already registered with another account, please specify a different phone number." -
Q. I haven't received the verification code / My code isn't being approved even after I send it.
A. The appropriate course of action will vary depending on the possible cause. Please see below for details.
- For SMS verification, click here.
- Click here for email address verification.
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Q. Can I change or delete my authentication phone number?
A. Yes, you can. Please
log in and proceed through the [ Two-Step Verification ] section.
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In the case of the Uniqlo app
1. Tap the [person icon (membership card)] in the lower right corner of the home screen.
- *Login is required.
3. Tap [Change Password]
4. Enter your current password and your new password, then tap [Change]. -
For online stores
1. Tap the [person icon] in the upper right corner of the homepage.
- *Login is required.
3. Enter your current password and your new password, then tap [Change]
-
In the case of the Uniqlo app
1. Tap the [person icon (membership card)] in the lower right corner of the home screen.
- *Login is required.
3. Tap [Order Settings]
4. Select your preferred method on the [Delivery Method] tab or the [Payment Method] tab, and then tap [Save]. -
For online stores
1. Tap the [person icon] in the upper right corner of the homepage.
- *Login is required.
3. Select your preferred method on the [Delivery Method] tab or the [Payment Method] tab, and then tap [Save].
-
In the case of the Uniqlo app
1. Tap the [person icon] in the upper right corner of the homepage
*Login is required.
2. Tap [Credit Card] under [Confirm/Change Customer Information].
*If you are already registered, your credit card information will be displayed
3. To register,
tap [Register a new card], enter your card information, and then tap [Register].
To delete
a card, tap the [×] to the right of the card, then tap [Delete].
If you wish to change your card information
please register your new card and delete the old card information from your registration. -
For online stores
1. Tap the [person icon] in the upper right corner of the homepage
*Login is required.
2. Tap [Credit Card] under [Confirm/Change Customer Information].
*If you are already registered, your credit card information will be displayed
3. To register,
Tap [Register a new card], enter your card information, and then tap [Register].
To delete
a card, tap the [×] to the right of the card, then tap [Delete].
If you wish to change your card information
please register your new card and delete the old card information from your registration.
*Depending on your credit card, you may not be able to register a new card using the method described above.
In that case, you can specify whether or not you want to register your credit card information when placing your order. When you enter your card information on the order screen, checking "[Save/Update this card information]" will register it in your member information.
*You can register up to 5 credit cards.
Google LLC Privacy Policy;
Meta Platforms, Inc. Privacy Policy
(This link will take you to an external site)
Please see below for setup instructions.
-
In the case of the Uniqlo app
1. Tap the [person icon (membership card)] in the lower right corner of the home screen.
- *Login is required.
3. Tap [Notification Settings]
4. Check the box next to "I agree to provide my information to our advertising partners" in [Personalization Settings] and tap [Save]. To uncheck it, tap [Save]. -
For online stores
1. Tap the [person icon] in the upper right corner of the homepage.
- *Login is required.
3. Check the box next to "I agree to provide my information to our advertising partners" in [Personalization Settings] and tap [Save]. To uncheck it, tap [Save].
- After completing the procedure, a confirmation email will be sent to the registered email address.
- Online store orders are processed using the membership information registered at the time of order completion. Changes to your membership information after placing an order will not be reflected in the order details.
- You can check the delivery status, estimated delivery date, and other information needed for receiving your order in your [ Purchase History ].
- Your date of birth cannot be changed.
- If your previously set password is not between 8 and 20 alphanumeric characters, you will not be able to change your membership information. Please set a new password and then change your membership information.
Contact UNIQLO Indonesia
CHAT SUPPORT
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
001-803-3216-0290
For Telkomsel users
0-800-14-01963
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
