Q. 🚨 Stay alert for fake phone calls, text messages, and accounts pretending to be from UNIQLO (JNE) couriers.
Please be cautious of any suspicious calls or fraudulent acts claiming to represent our delivery partner, JNE. These suspicious callers may contact customer under the pretext of reporting issues such as lost or damaged packages, accidents, or other shipment-related problem, and may falsely state that a compensation claim will be processed on behalf of JNE.Â
If customers receive suspicious phone calls, voicemails, video conference meeting requests, or emails claiming to be from JNE, please do not follow up and confirm directly with JNE with below channels:
E-mail: customercare@jne.co.id
Phone: 021-29278888
Social Media:
X: @JNEcare
IG: @JNE_id
Facebook: @JNEpusat
Contact UNIQLO Indonesia
CHAT SUPPORT
*Click "CHAT SUPPORT" button to open a window on the page to start chatting with our ChatBot
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
Email
*One of our friendly customer support agents will get back to you via email within 1 business day.
*For anything time critical please call us via our customer support phone line.
*For anything time critical please call us via our customer support phone line.
Toll Free Phone Number
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Toll Free Phone Number
(001) 80332160290
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
