Unfortunately, the order that has been confirmed CANNOT be changed or cancelled either for the order that has not shipped or already shipped. The system will automatically lock your the product, payment, and address that have been confirmed or after you click "Place Order" on check out page. Therefore, we kindly request you to double check your order, before processing to payment.

 

For home delivery (ship to address), if the changing is WITHIN 1 (one) district/city, our Customer Support could help to change it manually. But the the changing cannot be done if it is to be changed to different district/city/province, store or changing delivery method.

But if you want to change for a DIFFERENT city, province, Click & Collect pick up STORE, or changing delivery method (from Click & Collect to home delivery or vice versa), then the changing CANNOT be done.

For Click & Collect order, you can click the order within 14 days since its arrival at the store. 
If you could not come directly to the store, you can ask a relative or online driver to pick your Click & Collect order at the store. You could share the screenshot of the email pick up barcode to the related person. Click here for the detail information about Click & Collect.

1. For VA Bank Transfer, the order will be canceled within 3x24 hours since the order was confirmed.
2. For QRIS and Gopay method, the order will be canceled within 30 minutes of order confirmation
3. For the Pay in Store method, the order will be canceled within 2 hours of order confirmation

If the product that you received does not fit, as long as the product fulfilled the exchange policy, you can exchange the product at any UNIQLO Indonesia stores OR return the product to the online warehouse for refund. 
Please refer to UNIQLO exchange and return policy by the following link here.