Q. I have made a payment with QRIS and the balance has been deducted, but the order status is canceled.
We apologize for the inconvenience. If you have made a payment with QRIS, but you received an email that your order was canceled. Please check the following information:
STEP 1 - Check if you previously placed more than 1 (one) order or more. Then check if you have paid only for 1 (one) of the orders.
STEP 2 - Check the canceled order number via email and compare it with the confirmed order number in the order history on your UNIQLO app.
STEP 3 - If your order data is correct, you can contact our Customer Support here by attaching the following data:
❶ Open the M-banking App you use for order payment with QRIS
❷ Click QRIS Inbox or activity on your M-banking
❸ Select the UNIQLO order payment transaction
❹ Screenshot proof of transaction showing “RRN code”
Please click on the mobile banking application below that you used for the QRIS payment to see the steps on how to check the QRIS payment details
Via BCA Apps
Via Mobile Apps
Via Livin' Mandiri
Via BNI Wondr
Contact UNIQLO Indonesia
CHAT SUPPORT
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*For anything time critical please call us via our customer support phone line.
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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