Table contents:
* Already paid with QRIS but the order is cancelled
* Payment method change after ordering
 

STEP 1 - Check if you previously placed more than 1 (one) order or more. Then check if you have paid only for 1 (one) of the orders.

STEP 2 - Check the canceled order number via email and compare it with the confirmed order number in the order history on your UNIQLO app. 

STEP 3 - If your order data is correct, you can contact our Customer Support here by attaching the following data: 

1. Open the M-banking App you use for order payment with QRIS  
2. Click QRIS Inbox or activity on your M-banking  
3. Select the UNIQLO order payment transaction  
4. Screenshot proof of transaction showing “RRN code”