VAT REFUND FOR TOURIST
VAT REFUND FOR TOURIST
VAT REFUND FOR TOURIST
ALL STORE EXCEPT BATAM
ALL STORE EXCEPT BATAM
1. Q: Who is eligible for a tax refunds scheme?
A: Any foreign passport holder who is not an Indonesia citizen or not a Permanent Resident of Indonesia, who lives or stays in Indonesia no longer than 60 days upon her/his arrival.
2. Q: May foreign diplomatic representatives (Embassy) residing in Indonesia, eligible to apply for a tax refund?
A: Diplomatic representatives (Embassy) are not eligible to apply for a tax refund, in accordance with the regulation in point number 1.
3. Q: How to get Tax Invoice from UNIQLO?
A: Below are the steps to get Tax Invoice:
- Buy UNIQLO product at offline store with a minimum purchase of Rp 504.545 (including VAT of Rp 50.000) per receipt is required
- Ask to store staff for tax invoice (prepare your personal information such as passport and active email to fill in Tax refund for tourist application form at the cashier.
- The Tax Invoice will be sent via email by the latest 3:00 PM local time on the next day (Please consider your flight schedule).
- Issuance of the Tax Invoice is done through Tax System, UNIQLO have no direct control to the Tax System and will not be responsible if there is delay due to the technical issues on the Tax System. In case delay due to system issue, UNIQLO will notice via email to customers and UNIQLO will continue to monitor the status of Tax refund invoice.
- To avoid issues with your Tax Invoice, please ensure all information submitted are accurate. We are not responsible for any incorrect Tax Invoice caused by the incorrect information entered by the Customer in the Tax Refund for Tourist application form.
A: Tax refund counters are located at selected Indonesian international airports as below:
5. Q: How to claim VAT Refund at VAT Refund counters aiport?
A. Prepare your Tax Refund claim before going to the Tax Refund counters:
A. Prepare your Tax Refund claim before going to the Tax Refund counters:
- Access URL https://vatrefundapp.pajak.go.id/
- Sign in or create new account for new account.
- Go to menu “refunds” and create new refund claim.
- Fill in address, deparature and arrival date.
- Select invoice you want to claim the refund.
1) Chose refund methods.
2) Take a picture of your goods.
3) Click Submit.
3) Click Submit.
B. Go to Tax Refund counter at the selected airports and show the required documents for verification:
- Receipt with a minimum purchase of Rp 504.545 (including VAT of Rp 50.000) per receipt and Tax Invoice.
- Tax refund claim must be submitted at selected airports in Indonesia with the condition the total accumulated purchase equivalent to Rp 5.045.455 including VAT (VAT is at least Rp 500.000) from multiple receipts and Tax Invoices can be combined (from any participating retailers).
- Simulation eligible of Tax Refund at the selected airports:
- Passport
- Boarding Pass
- Goods purchased carried out of Indonesia as accompanied baggage (the goods purchased within 1 month before departing Indonesia).
Please ensure that a PDF reader is installed on your device. If you are still unable to open the file, please contact our Customer Center via email at customersupport@uniqlo.co.id.
7. Q: What if the tax refund invoice is not found in the https://vatrefundapp.pajak.go.id/ ?
A: Foreigner customers can directly visit the tax refund counter at the airport, by showing the tax refund invoice that UNIQLO has sent via email, purchase receipt, passport, boarding pass and goods.
8. Q: When can I get my tax refund?
A: Tax refund counters will give you tax refund by cash on the date of departure for minimum Rp 500.000 and maximum tax refund Rp 5.000.000. or Exceed Rp 5.000.000 via transfer within 1 (one) month.
9. Q: Which UNIQLO offline store can provide Tax Invoice?
A: ALL UNIQLO Stores except UNIQLO BATAM. Because Batam is area that is given tax exemption facilities so the purchases in Batam store are automatically not get taxed. However please kindly note VAT refund request should be proceeded by customer on VAT refund counter in selected airport as Q4.
10. Q: Can store give cashback of Tax refund directly to customer after purchase?
A: No, Tax refund request should be proceeded by customer on Tax refund counter in selected airport by showing required documents.
11. Q: If tourists return to their country of origin by cruise, can they apply for a tax refund?
A: Tourist cannot claim tax refund if use a cruise ship, because one of the documents required to claim tax refund is flight boarding pass.
12. Q: What if a tourist purchases on the first day, returns to their home country the next day, then comes back to Indonesia three days later, purchase again, and departs on the fourth day. Can the tax invoices be combined and claimed at the airport?
A: Tax invoice request cannot be combined from previous transaction. Each tax invoice and claim must be processed separately for each departure from Indonesia to the tourist’s home country.
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Toll Free Phone Number
Toll Free Phone Number
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Toll Free Number
001-803-3216-0290
For Telkomsel users
0-800-14-01963
001-803-3216-0290
For Telkomsel users
0-800-14-01963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
