How can we help?

1. Buy UNIQLO product at selected offline store with minimum purchase of IDR 504.545 per sales receipt. 
2. Ask store staff for VAT Refund Invoice (prepare your personal information such as passport and active email to fill in VAT Refund for Tourist Form at selected offline store). 
3. VAT Refund invoice will be sent via email maximum next working day 17:00 Jakarta Time or 18:00 Bali Time. 
4. Issuance of the VAT Refund Invoice is done through Tax System, UNIQLO have no direct control to the Tax System and will not be responsible in the event that there is delay due to the technical issues on the Tax System. UNIQLO will continue to monitor it is status and will notify the customer once the VAT refund invoice has been successfully processed. 
5. To avoid issues with your VAT Refund Invoice, please ensure all information submitted are accurate. We are not responsible for any incorrect VAT Refund Invoice caused by the incorrect information entered by the Customer in the VAT Refund for Tourist Form. 

6. Q: Which UNIQLO offline store can provide VAT Refund Invoice? 
A: ALL UNIQLO Stores except UNIQLO BATAM. Because Batam is area that is given tax exemption facilities so the purchases in Batam store are automatically not get taxed.

7. Q: Can store give cashback of VAT refund directly to customer after purchase? 
A: No, VAT refund request should be proceeded by customer on VAT refund counter in selected airport by showing required documents. 

8. Q: How long does it take for Tax refund invoice to be provided if I purchase on Saturday and flight back on Sunday? 
A: If Customer purchase on Saturday or Sunday, Tax refund invoice will be sent on Monday (next working day) via email. Please consider the flight schedule before submitting Tax refund invoice request.