In-store Pick Up | Difference Between Click & Collect and Order & Pick
Table of contents:
* Difference between Click & Collect and Order & Pick
* Pick Up Period
* How to Pick Up
* Frequently Asked Questions
Click the link below for the detailed information about above methods:
You check the pick up period by clicking the【Details】on the designated order on 【Purchase History】→【Online】. Then you will find below information:
If you cannot come to the store directly, you can ask relatives or online driver to pick it up. You can share the screenshot of the membership barcode and pick up confirmation email or order history on the APP with status "Ready for pick up" to the person.
A: If the order still cannot be picked up within 1 day, it indicates that you did not choose Order & Pick but Click & Collect which is why the order needs more time to be packaged and shipped from our online warehouse to the chosen store.
2. Q: Can it be changed, from Click & Collect to Order & Pick?
A: No, the confirmed (order number has issued) cannot be changed or cancelled. Click here for the details.
3. Q: What should I do if I can't pick up until the the end of the period?
A: You can extend the pick up period by contacting our Customer Support by the channel at the bottom of this page.
Or the order will be processed for return and refund (estimation 7-14 working days, please click here for details).
* Difference between Click & Collect and Order & Pick
* Pick Up Period
* How to Pick Up
* Frequently Asked Questions
Difference Between Click & Collect and Order & Pick
Click the link below for the detailed information about above methods:
How to Check Order Status
You can check the status of the order through【Membership】→【Purchase History】→【Online】, then you will find the status bar as shown below:Pick Up Period
You will have 14 days to collect your order in the UNIQLO store since the status changed to be "Ready for Pickup".You check the pick up period by clicking the【Details】on the designated order on 【Purchase History】→【Online】. Then you will find below information:
How to Pick Up
You can show the membership barcode and pick up confirmation email or show the details of order with status "Ready for pick up" on your order history. If you cannot come to the store directly, you can ask relatives or online driver to pick it up. You can share the screenshot of the membership barcode and pick up confirmation email or order history on the APP with status "Ready for pick up" to the person.
Frequently Asked Question
1. Q: I ordered with pick up at store last night but why is the order still cannot be picked up?A: If the order still cannot be picked up within 1 day, it indicates that you did not choose Order & Pick but Click & Collect which is why the order needs more time to be packaged and shipped from our online warehouse to the chosen store.
2. Q: Can it be changed, from Click & Collect to Order & Pick?
A: No, the confirmed (order number has issued) cannot be changed or cancelled. Click here for the details.
3. Q: What should I do if I can't pick up until the the end of the period?
A: You can extend the pick up period by contacting our Customer Support by the channel at the bottom of this page.
Or the order will be processed for return and refund (estimation 7-14 working days, please click here for details).
Contact UNIQLO Indonesia
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IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
*Please note that IQ Chatbot Support cannot recognize specific information such as order numbers, delivery status, personal information, and product names
*In the case our IQ Chatbot Support is unable to answer your inquiry, our Customer Support members will assist you further.
IQ Chat Support Operating Hours: 9 am - 6 pm(Including weekends and Public Holidays)
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*For anything time critical please call us via our customer support phone line.
Toll Free Phone Number
Toll Free Phone Number
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
(001) 80332160290
For Telkomsel users:
(0) 8001401963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Toll Free Number
001-803-3216-0290
For Telkomsel users
0-800-14-01963
001-803-3216-0290
For Telkomsel users
0-800-14-01963
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
