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Click and Collect is a delivery option for the order to be sent to store without shipping cost. You will receive email notification with barcode once your ordered products has arrived and ready to be collected at your selected store. Below is the estimated process time:

*You can click here for more information about same day Click & Collect.

Please be note that your Click and Collect order might be shipped from our warehouse in Jakarta, especially for the order is with below conditions:

1. Order for extra size (XS, XXL, 3XL), or
2. Order with Gift Wrapping Service / Gift Box, or
3. If the product is not available at store / the stock is limited at store when the order is placed 

Estimated processing time of Click and Collect

Click and Collect order needs time to be prepared and delivered the product to store depending on stock availability and distance between warehouse and store you’ve selected. Please kindly check below for Click & Collect delivery estimation:

*You can click here for more information about same day Click & Collect.

FAQs:
1. Q: Can I collect the order right away after payment? 
A: No, Click & Collect orders cannot be picked up right away after the payment. Please be willing to wait until you receive the email with a barcode or until the order status is updated to “Ready to Pick Up”. 

2. Q: Does the same day service apply for Click & Collect at all stores? 
A: No, same day service only applied at some selected stores and. Click here for the list of the stores that have same day service. For other stores and every order with alteration and gift wrapping service, apply the regular estimated process time.  

3. Q: It’s been 3 hours since I paid, but I still haven’t received the email barcode. Can I just collect the product at the store without the email barcode? 
A: No. If you haven’t received the email with a barcode and the order status is still “preparing” or “shipped”, that means your order is still processed and not yet ready to be picked up. 
Please be willing to wait until you receive the email with a barcode or until the order status is updated to “Ready to Pick Up”. 

4. Q: Why is my order still not available for pickup when it can be picked up the next day?
A: Your order will be shipped by the warehouse in Jakarta if your order:
- There are extra sizes (XS, XXL, 3XL), or
- Ordering gift wrapping service / gift box / gift bag, or
- If the product is not available in store / stock is available but limited quantity in store at the time the order is confirmed by the system.

5. Q: Can I change the pick-up store / change it to be shipped to my address?
A: No. Orders that have been confirmed with an order number are locked by the system and cannot be changed. If you are unable to visit the store in person, you can ask a relative or online driver  to pick up the order at the selected store.

6. Q: I didn't get a pickup barcode email even though the order status in the app is "Ready for pickup". Can the barcode be resent?
A: The notification email cannot be resent as it is only issued by the system. However, you can still pick up your Click and Collect order at the store by showing the order details with the status "Ready for pickup" in your UNIQLO app to our store staff.

7. Q: I can’t come to the store to pick up my order, can I ask my friend to do it? 
A: Yes, you can ask the relatives or online driver to pick up your package at the store by informing below document to the related person:
- Screenshot of the pick up barcode on email, or 
- Screenshot of order details that shows the status “Ready to Pick Up”